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Here's one for you guys

By tintoman ·
Yesterday a new client called me and said "all my icons are on their side"
When I attended the site the windows desktop was rotated 90 degrees to the left,just as though someone had picked up the monitor and turned it on its side, moving the mouse up and down caused the cursor to move left to right, moving the mouse left to right caused the cursor to move up and down.
I have fixed this issue by restoring the system to before the problem occurred but I am concerned that whatever caused it is still present.
Does anyone know of any virus or rogue software that is causing this? I realise that this is a feature of Tablet PC but this is a PC with win xp home edition installed.

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Windows desktop was rotated 90 degrees

Sounds like the person has been fiddling with the graphic card properties, you can put the window in (nearly) any position you like through the graphic card properties. Go on have a go. Click on an empty space on your desktop and select "nvidia" or "Ati panel", when in you can play with the settings. Cool if you like the mouse going in opposite dirrections to normal.

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I see what you are saying but....

by tintoman In reply to Windows desktop was rotat ...

There is no doubt in my mind that this client did not do this herself, that is why I am wondering if someone is circulating software that does this as some sort of joke

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It is VERY easy to do, either accidentally or on purpose....

by ThumbsUp2 In reply to I see what you are saying ...

... and it doesn't take a system restore to fix it.

You say you have no doubt in your mind that this client did not do this herself. But, in all actuality, the user probably did it herself without realizing it, then wouldn't admit to doing it because it wasn't intentional. It is SO easy to do with keyboard shortcuts (called hot keys) accidentally, that it's not even funny. Even someone walking by the desk can press the hot keys in a split second to cause the screen to rotate as a joke played on the user. I've had numerous calls with exactly the same problem.

To fix it though, all you have to do is go into the display properties, settings, advanced, rotate tab. Of course, you might have to stand on your head to read it before it's fixed... such is the life of a Service Tech!

While in there, you can see exactly what hot keys have been assigned to this behavior. You can ALSO disable the hot keys (suggested)!

<edited for afterthought>

To the best of my knowledge, there are no joke programs circulating that cause this behavior. But, then again, I lead a sheltered life! There may well be something out there that I'm not aware of.

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I am obliged

by tintoman In reply to It is VERY easy to do, ei ...

I have only been a practising techie for 2 and a half years and have not seen this before, to be honest I didn't even know you could rotate the desktop like that, proof positive that Tech Republic works for everyone, thank you.

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Not to worry....

by ThumbsUp2 In reply to I am obliged

It's ok to not know. We all learn once we bump into the situation. Nobody can know everything there is to know and that's why TR exists. We all come here for help and advice from one another. The combined knowledge of this place makes it absolutely invaluable.

Just to let you know, I had been a practicing techie for 10 years and around computers for much longer than that, and I didn't know it could be done either. That is, not until one of the people I support did it to himself last Summer and called me SCREAMING for help! I said..... HUH? It did WHAT?

Of course, the jokes started between us, back and forth, immediately .... you know how they go.... "And, just WHAT were you smoking when you did this?" .... "What KIND of party did you have in the office when this happened?"... "Did the dancing girls step on the keyboard?" ... "Geeze so-and-so, I guess you'll have to work the rest of the day hanging upside down from the ceiling so you can see your monitor!" ... "No, you can't turn the monitor upside down and work that way.. it will fall off the desk! ..... It was a HOOT talking him through the problem, all the while our laughter covered the fact that I was desperately searching in the background for the solution while on the phone with him. Once I stumbled into the graphics settings that I had never really looked at before, I noticed there were hot-keys that could be pressed to cause it. So, I asked him what he was REALLY doing when this happened. He said he was typing a report, quickly of course because he had a hot deadline to meet. He said, "I stood up and reached to the back of the desk for a document and when I sat back down and looked at the screen, the picture had flipped upside down!"... He didn't have a clue that he had accidently pressed the right key combination with his belly/belt buckle hanging over and onto the keyboard when he reached for the papers!

So, you see? Stuff happens! The user will swear up and down to you that they didn't cause it. They're not lying. They just don't know that they DID do it.

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Display options

by Michael Kassner Contributor In reply to Here's one for you guys

One thought. Go into display options and hit the advanced button. If there is a tab for Intel or any other video adapter vendor settings go there. Look for an setting that allows you to rotate the screen. More than likely this configuration was altered.

Oops, I guess a couple of us came up with the same answer at the same time, sorry for the redundancy.

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Maybe the user did

by seanferd In reply to Here's one for you guys

Ctrl+Alt+Down arrow?

A quick search also suggests video card not detecting screen orientation. Turn monitor off then on, or change screen properties to something different then change them back.

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