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high cpu utilization of rtvscan.exe

By xiea ·
We have several windows 2000 servers and bunch of windows xp clients. All the servers have norton corporate edition and xp machines have managed norton clients.

Everything worked fine until installing update rollup for service pack 4 on the server. Now the rtvscan.exe will take up 50% of cpu cycles on the servers and 100% of cpu cycles on the clients. Restarting the norton service will help the problem temporally. It usually spikes back up within 24 hours.

I have uninstalled the update rollup, but the above problem still exists. Any help would be appreciated.

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by w2ktechman In reply to high cpu utilization of r ...

I saw this problem with Symantec AV corp. ed. v. 9, and our server guys uninstalled Symantec completely on the system because backups were taking 9 hours (from 4 previously). I believe they have since installed Symantec corp v.10

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by xiea In reply to

Poster rated this answer.

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by sgt_shultz In reply to high cpu utilization of r ...

how rude to reject the above correct answer with no comment.
did you even bother to google this to try to fix it yourself? did you this:
ftp://ftp.symantec.com/public/english_us_canada/linked_files/ent_sec/RemoveStartScan.reg
lastly, if you actually own norton corporate and are not boot legging it it should be 1) no problem for you to get tech support from them on this and
2) you should be getting updates in the mail and probably have your hands on the solution already

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by xiea In reply to

The version we have (7.5) is no longer supported by symantec.
Yes, I have actually googled this problem and found no correct solutions

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That does not work.

by rsat04 In reply to

For the record, I did contact Symantec support and they provided this registry edit which did not work. I subsequently uninstalled, deleted any AV folders and re-installed the program. For one day everything was ok but like the post says it returns and takes up a lot of the computer's resources slowing everything down for quite an extended period of time.

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What an idiot

by rtucker318 In reply to

removescan.exe doesn't work...it never has. Why not, instead, just keep your notes to something positive. You wasted 2 or 3 minutes posting that.

...???

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shultz your the rude one

by shawns In reply to

1st it is near impossible to get support from Symantec and 2nd I have had the same problem on some of the workstations I manage. I have a legit copy and get updates sent to me, none of which have solved the problem. Further more what is wrong with someone reaching out their peers for help? Most of the time it is a lot easier then jumping through all the hoops most of the software companies make you go through to get an answer that doesn?t work or for them to tell you that it isn?t a problem with their software it?s something else causing the problem.

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Amen, shawn!

by mfhawn In reply to shultz your the rude one

Symantec's support has become an absolute joke. It used to be pretty decent but it has deteriorated significantly. It is nearly impossible to even get routed to a line that will have a real person until 20 minutes of pressing 1,000 buttons! And then you have to wait another 30, if not 45 minutes!

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by Abby In reply to shultz your the rude one

Shultz, are you having a bad day or are you normally this rude?
Sorry for the people you support...

Second note, I've had no luck with Symantec either

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by Abby In reply to shultz your the rude one

Shultz, are you having a bad day or are you normally this rude?
Sorry for the people you support...

Second note, I've had no luck with Symantec either

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