Hey all,
I have an issue with one of my employees at a hotel with his Wireless not working properly. We have 3 people there total and 2 are not working and one is. Only differences are one is using Firefox the others are using IE.
I talked him through checking to make sure DHCP was on, obtaining a DNS, made sure he was connected to the right wifi, had him clear internet browsing history to see if there was a security page not loading. Had him make sure IE LAN settings was set to automatically detect and had it run a diagnose and they only solution it found was it said it wasn’t set to auto connect to that network. I am kind of stumped on why his computer will not establish the connection it calls it a unidentified network each time he connects. He can connect to other wireless locations just fine. He has asked the front desk and they don’t have an answer for him. Any help would be greatly appreciated… Thanks!
