How can I diagnose start up hangs WinXP SP3

By cris_gard ·
To put it simply I am a novice though I've had a computer for many years. I feel comfortable doing certain things and always rely on System Restore in case of mistakes. Well this time I may have gone too far because when my system started hanging when booting up I went back to find the Restore date I wanted and it was not there. I was able to get it going again with the help of a Dell Resource CD (at least it seemed to help). So I brazenly did more tweaking and dusting and cleaning. The hanging started again and system restore did not help at all. My system does eventually start after about 15 minutes. It also asks me to sign in which I do by typing: user and hitting enter (I have no passwords set). Most programs will start within 60 seconds even if TaskMgr says they are not responding. My DVD drives are most problematic. DeviceMgr says everything is working. I've searched the net for answers and tried a few things, it's no better if not worse for it. Any hope for me? I've scanned thoroughly for viruses, checked for errors from tools and it seems to tell me everything is fine. I don't have a lot of start ups running, processes, or services. Your site seems to have the most knowledgeable people. Thanks. (KISS for me please)

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Well assuming that this is Software Related and not faulty Hardware

by OH Smeg Moderator In reply to How can I diagnose start ...

The easiest thing to do is a In Place Install which is effectively what you did before you started messing with the system.

When you should not reinstall

A reinstallation may not resolve the problem that you are experiencing. Please review this section to see whether a reinstallation is appropriate for your situation.
Repair a component
Do not perform a reinstallation to repair a component or program that is currently not installed. If you have the necessary permissions, use the Add or Remove Programs item in Control Panel, or reinstall the component or program instead of Windows. To open Add or Remove Programs in Windows XP, click Start, click Control Panel, and then click Add or Remove Programs.
User account problem
Do not perform a reinstallation to try to resolve a problem with a user account, password, or local profile. To determine whether the problem is related to a user account, password, or local profile, create another user account (if you have the required permissions), and then log on to that account to see whether the problem is resolved. For more information about creating a new user account in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

You can get the full M$ Article here

Depending on what changes you made it is also possible that you messed things up and if the System Restore is no longer present and you did not disable it that sounds like some kind of infection.

Also you should scan for the AV and Malware using your installed AV Product and the following Malware Scanners in Safe Mode.

Spy Boy S&amp

Malware Bytes

If you are not scanning in Safe Mode there is a risk that you will not pickup any infections that are causing problems.

Of course if the system took a long time to boot after you used the Dell Recovery Disc it could be a hardware issue if that is the case you'll need to perform a full set of Diagnostics and repair as required. You can get the Ultimate Boot CD from here to do the diagnostics.

Just click on the actual Ultimate Boot CD file/s and not the Add on that page.


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Hope that can help

by Taoufik.bhaja In reply to How can I diagnose start ...

Hello Cris,
First of all,do you checked your CPU temperature.If your CPU fan is not working properly ,or your CPU is to get very hot,it may cause your system to reboot or even to stop."Everest" can show you the temperature of your CPU.
Second,try to use the command "system file check": At the command prompt, type sfc/scannow and let windows check the integrity and the originality of the system files.
Third,disable the Automatic Restart option in Windows.To do so,go to control panel/system/advanced.Locate the Startup and Recovery area and click on the Settings button.uncheck the check box next to Automatically restart.finally validate.
Good luck

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Another check

by Jacky Howe In reply to How can I diagnose start ...

Press the WinKey + r and type cmd and press Enter.

At the command prompt type: chkdsk C:/r

Let it run through the 5 stages.

You can use the Hard Drive Makers Testing Utility to Test the Drive which can be downloaded from below.
<a href="" target="_blank"><u>Hitachi / IBM</u></a>
<a href="" target="_blank"><u>Western Digital</u></a>
<a href="" target="_blank"><u>Fujitsu</u></a>
<a href="" target="_blank"><u>Seagate</u></a>
<a href="" target="_blank"><u>Samsung</u></a>

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If all of the above are OK

by Jacky Howe In reply to Another check

Click Start, type msconfig in the Start Search box, and then press ENTER
The System Configuration Utility dialog box is displayed.
<B>WARNING: Do not click to clear the Load system services check box</B>
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.

After you complete your troubleshooting and fix your configuration, return to a normal startup. To do this, follow these steps:
Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Normal startup, and then click OK.
Click Restart.

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