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How can I get my business users more computer savy?

By pat ·
I work for a small company about 15 people. A major portion of my role is Software Development and Analysis of business needs. The rest of the people in the office are non IT and it is understood that I am available to answer their questions. Often times I am shocked at how little they can do with their computers. 100% of their work day is spent in front of the computer using word, powerpoint, and firefox. Is there a test or guide that can be used to say "hey you business users, this is what you should be able to do, and if you can't you need to get up to speed fast" ?

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I reckon you need to improve your people skills ...

by OldER Mycroft In reply to How can I get my business ...

Because if your skills-standard emanates from "this is what you should be able to do, and if you can't you need to get up to speed fast" - it could realistically also be applied to YOU.

This idea of "major portion of my role is Software Development and Analysis of business needs" - where does it include being judgmental of fellow colleagues skills?

After all, you are the IT geek, not them.

Just my tuppence worth...

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You beat me to it

by santeewelding In reply to I reckon you need to impr ...

There is a disjunction going on here.

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Perhaps but...

by pat In reply to I reckon you need to impr ...

Being that my role is to develop software, I'd really like to cut down on questions that I thought were basic pc skills that people graduating from college should have.

Although I am surprised about your comments I didn't realize I sounded judgmental. Which is why I'm looking for some standards.

"Is there a test or guide that can be used to say "hey you business users, this is what you should be able to do"

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Develop a training program

by JamesRL In reply to Perhaps but...

Surely there are many sources of basic computer training in your area, figure out what they need, find the courses and make the recommendations. You will need to enlist management's support, but it will help all of you.

James

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Some place in the EU

by OH Smeg In reply to Perhaps but...

Had a Computer License that all staff had to pass before they could begin to use the firms computers. I can't find it quickly so maybe something like that may be what you are looking for.

However to instigate a program like that Management would have to approve it before you start.

Col

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European Computer driving License

by Madsmaddad In reply to Some place in the EU

It's the ecdl.com, and it does courses in the US of A. Students starting university are advised to do it, and some universities offer courses.

Maybe try it at the basic level?

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who's to say the have to do that?

by CG IT In reply to How can I get my business ...

if their jobs only require them to use the software they use?

If you are trying to convince users to use other software because well, you want to create a program for them to use, try the Billy Mays pitchman way.

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Ready Set Shoot

by pat In reply to who's to say the have to ...

I'll get my camera out. :)

Rolling: Copy and Paste take 1:

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Smile your on candid camera

by CG IT In reply to Ready Set Shoot
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I believe the word is savvy

by Kenone In reply to How can I get my business ...

and you're not. Be glad you don't get blamed for it, most can barely type their names into an e-mail and they're damned proud of it. Companies routinely receive e-mails from vendors asking (axing) "R u gon ordur theses?"

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