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How can I get the OS to load?

By Bronn ·
I have a Presario R3000 that shows the HD in the bios, will run the HD check both the slow and extended. I put in the restore disk that contains the drivers and nothing. I got a Win 7 Home Ultimate and it loads up to the point of searching for a drive and can't locate the HD to load drivers on to. Any help???

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First - which specific R3000?

by seanferd In reply to How can I get the OS to l ...

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=321957&prodSeriesId=384511

Pick one.

Did this come with Windows 7, or did you install it? If the latter, is the machine even compatible with 7?

Is the drive a SATA drive? & should recognize and provide a driver, but one never knows for sure. Try looking for a setting in BIOS to set AHCI to "Compatibility mode". This may allow the OS to find the drive. Once all drivers are installed, you can switch it back.

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Custom Install.......

1. Purchase a version of Windows 7 that meets your needs.
To learn more about Windows 7 editions, see Microsoft's Web page Which one is right for you? (in English).
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01744960&tmp_task=setupCategory&lc=en&dlc=en&cc=us&site=null&key=null&product=442**5

2. Insert the installation DVD into the DVD drive and "shut off the computer".

3. With the disc in the drive turn on your computer and click Install Now .

4. Follow the instructions on screen, choosing the following options:

* Select Go online to get the latest updates? and follow the prompts.

* Make sure you select Custom (advanced) .

* Enter your product key for Windows Product Activation.

* Read and respond to the screens as they appear. The entire process may take an hour or longer.

5. Check the progress of the installation periodically until it completes. Do not restart or shut down your computer until the upgrade process has completed and you can use the Windows 7 Start menu.

Windows 7 is now installed . Continue using these final steps to finish setting up your computer.

1.
Install the HP SoftPaqs that you saved to a USB drive or compact discs. Insert the USB storage device or disc and open a Window to view the files. Double-click each SoftPaq to install the updates from HP.

2.
Go to www.hp.com/support and install all the HP SoftPaqs for Windows 7. For information about obtaining software and drivers for Windows 7 see Finding Software and Drivers After Changing the Operating System to Windows 7 .
3.
Connect to Windows Update and install all Important, Recommended, and Optional updates. Restart the computer when prompted and repeat this step until it says ?Windows is up to date?
4.
Install antivirus security software, use its update feature to make sure you have the latest virus definitions, and then scan your system for viruses.

More here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01744960&tmp_task=setupCategory&lc=en&dlc=en&cc=us&site=null&key=null&product=442**5

Hope all goes well.

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Sounds like a BIOS Error

by OH Smeg In reply to How can I get the OS to l ...

You'll have to look at the Setting for the SATA HDD in BIOS maybe.

If that's not the issue it has to be that your Install Disc doesn't have the right SATA Driver and with 7 there is no easy fix for that. Also if the Install Disc doesn't have the right SATA Driver you are very unlikely to find the necessary 7 Drivers for the remainder of the Hardware.

Did you run the Windows 7 Upgrade Adviser on this system before attempting to install 7?

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15

Col

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I actually have the restore disks.

by Bronn In reply to Sounds like a BIOS Error

The guy I got it from said,"I don't know what I did" So I tried the restore disks and no HD is recognized. The bios had an exclamation mark and I used the space bar to activate it...so it was recognized there but, no go. The case & bios says it's a R3000 and a sticker says R3320. I can run a HD check in the bios and it says all is OK. Humph. PS it wasn't running when i got it

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R3000 = R3320 . . .

by Who Am I Really In reply to I actually have the resto ...

that's common practice with HP/Compaq systems

the Series is R3000
and the model is 320
add the two together and you get your system
R3320

I have a Presario 6000
the model is 330CA
the system is 6330CA

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You need to check the setting of the HDD in BIOS

by OH Smeg In reply to I actually have the resto ...

That is the starting point as the Recovery Disc's have the necessary Drivers for that Hardware.

Of course it's always possible that you where given the wrong Recovery Set but if they say something very similar to the Model Number they should work.

Col

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just checked HP/Compaq site for this unit . . .

by Who Am I Really In reply to You need to check the set ...

is it possible that the previous owner tried to install a new large HDD?

if so you might be bumping up against the 28-bit LBA limitation

What size is the current disk?

the support "software and drivers" page for the R3320 system:

shows win2K & XP drivers
some of which date back to 2003
so I'm guessing that the system is only 28-bit LBA

here's the page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=433752

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Thanks

by Bronn In reply to just checked HP/Compaq si ...

I did go and buy a new HD from Newegg. So, we'll see what happens when I get it.

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Smaller than 137GB, I hope?

by seanferd In reply to Thanks

Because that is the 28-bit LBA addressing limit.

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