How can I make a friend's laptop recognize new items?

By Candy-Iowa ·
I have a friend (she and her husband are ministers) with a used laptop that was donated to her. My friend's laptop does not recognize anything new plugged into any USB port. It still recognizes things that were used with the computer before they got it. She has asked me to do some things for her, like clean up her computer, do word processing and excel-type stuff, etc. What can I check/do to help it recognize things? I am sorry, but I do not remember the model or serial numbers of the computer. I THINK it is a Compaq, running Windows Vista.

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by 3v@N771M In reply to How can I make a friend's ...

I suggest going to the manufacturer's website and looking for any BIOS/Microcode/Firmware updates that might be available. You could also try going into device manager and removing USB Hubs/ports via uninstall and restarting the computer.

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If someone is using a donated laptop

by robo_dev In reply to How can I make a friend's ...

The best bet is to start fresh and reload the OS. You will spend more time trying to fix issues like your USB problem. My opinion is that Windows Vista simply does not work well, and I would either load up Windows XP or Windows 7 on the PC, as it would simply work better.

Your USB issue could be several things: it could have a virus that is messing up the plug-and-play functionality. Plug and play is how Windows discovers new hardware. it's also possible that the plug and play service is stopped.

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