I have a user with a Seagate external drive which contains his entire portfolio. The original laptop used for the backup to the Seagate drive was XP SP3. The data was encrypted on the Seagate drive (listed in green). The original laptop has been upgraded to Windows 7 and the laptop hard drive was reformatted during the upgrade. Now the user wants to move the data from the Seagate external drive back to the upgraded laptop. The data cannot be moved due to the encryption. I thought the Seagate Manager was used to encrypt the data, but after checking the advanced attributes of the files, it appears EFS was used to encrypt. Under encryption details the user’s cert from the XP SP3 version of the laptop is listed. I cannot add another ‘User Who Can Transparently Access This File:’ also no recovery agent is listed under “Data Recovery Agents For This File As Defined By Recovery Policy:”
The data on this hard drive HAS to be recovered. Any ideas of how I can get the files recovered?
