How can I resolve a vanishing cursor problem in XP home edition?

By eperrigot ·
I have had this problem since July.
I have bought a new mouse. I have Internet Explorer and Firefox and it happens on both whilst navigating web pages. Some days it happens only once others several timnes in quick succession. I have tried changing the mouse settings and none of the key board commands work. I have to reboot. The other day it crashed completely and would not reboot so I started it from the black screen and did a system restore. I cannot restore to June - when I didn't have the problem - or at least I don't know how to go back that far.
I work for myself and a lot of my work is one on the internet so you can imagine my frustration.
I have also checked for viruses etc and also run Spybot regularly.
Any suggestions would be very welcome.

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All Answers

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Not quite with you ...

by OldER Mycroft In reply to How can I resolve a vanis ...

Are you saying that the CURSOR disappears when you are typing or are you saying that the MOUSE POINTER disappears when you are moving the mouse?

Did this mouse (what mouse it is?) come with a driver disc?

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mouse pointer

by eperrigot In reply to Not quite with you ...

Hi sorry it is the mouse pointer. I changed the mouse to see if that was causing the problem - I now have a usb mouse.
I also tried taking it out and putting it back in the first time it happened after the change of mouse but the pointer remained 'lost' and the other keys still didn't work so I had to reboot once again.

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Check the power management settings for USB ...

by OldER Mycroft In reply to mouse pointer

If any of the USB entries within Device Manager 'Properties' have a tick beside "Allow computer to disable this usb port to save power" (or something like that ) - remove the tick.

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Try setting

by Jacky Howe In reply to How can I resolve a vanis ...

the mouse cursor another cursor.

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I did that.

by eperrigot In reply to Try setting

but it didn't solve the problem.
Thanks for your interest.

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A couple of things to try

by Jacky Howe In reply to I did that.

To remove and reinstall the driver

Disconnect the device from the USB port.
Turn off the power for the device, if it has a separate power supply.
Open Device Manager.
Double-click the appropriate device category.
Right-click your USB device, and then click Uninstall.

If your device is not listed, this means that it was uninstalled automatically when you disconnected the device. Continue to the next step.
Restart your computer.
Turn the power back on for the device, if necessary, and then plug the device into the USB port.

Your computer will detect the device and reinstall the drivers for it.

To open Device Manager, click Start, click Control Panel, click Performance and Maintenance, and then click System. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
If your computer doesn't reinstall the driver automatically, use the Add Hardware Wizard to reinstall the driver.

To reinstall your driver using the Add Hardware Wizard

Start the Add Hardware Wizard in Control Panel.
Click Next, and wait for Windows to search for Plug and Play hardware.

Your USB device will be installed automatically.


To open the Add Hardware Wizard, click Start, click Control Panel, and then click Printers and Other Hardware. Under See Also, click Add Hardware.

Also try updating your Display adapter drivers (Video)

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