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How can I restore Missing Emails for an Exchange user

By bentleyhg ·
An Exchange user with our company recently informed me that she can't access emails past July 2009, how can we restore her access to these emails?

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All Answers

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Are the e-mails shown in Outlook?

by The 'G-Man.' In reply to How can I restore Missing ...

If not why not?

Have they been deleted by a system policy?

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Go to Microsoft Technet....

by CG IT In reply to How can I restore Missing ...

if you go to Microsofts Technet web site and search for remote emails, you'll find all the articles you need to perform the task,

Users in my opinion, should periodically backup their Outlook to PST files and then import them into public folders. That way they are stored on the local machine and not taking up space on the server, they are available to the user and won't get lost, and you don't have to go looking for them in exchange backups.

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What happens if the local machine dies? no text

by The 'G-Man.' In reply to Go to Microsoft Technet.. ...


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Issue Resolved, User Error

by bentleyhg In reply to How can I restore Missing ...

Hi all, I followed up with the user complaining of this issue and discovered that the problem was user error.

Thanks to all for your helpful tips and suggestions though.

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