Question

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    Topic
  • #2245596

    How can I restore yahoo mail access?

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    by chonert ·

    I’m unable to access my yahoo email. The yahoo homepage doesn’t come up, it just times out, and when it did, the sign in page timed out. I can surf the web and log into other sites, have already deleted IE and Mozilla cache, restarted my pc, rebooted the modem/router, tried pinging the site and it failed, checked browser and modem/router settings. This is only happening at my house and neither computer can access yahoo pages – both are desktops – one wired, one wireless. Any suggestions?

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    • #2859664

      Clarifications

      by chonert ·

      In reply to How can I restore yahoo mail access?

      Clarifications

    • #2859660

      How can I restore yahoo mail access

      by dilip jha ·

      In reply to How can I restore yahoo mail access?

      Hi

      please confrin what is the IE version.and also share the Ping and tracert Result with me

      • #2859638

        How can I restore yahoo mail access

        by chonert ·

        In reply to How can I restore yahoo mail access

        Using IE 7. I can ping http://www.google.com and other sites, but not http://www.yahoo.com. See results below:

        C:\>ping http://www.yahoo.com

        Pinging any-fp.wa1.b.yahoo.com [67.195.160.76] with 32 bytes of data:

        Request timed out.
        Request timed out.
        Request timed out.
        Request timed out.

        Ping statistics for 67.195.160.76:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

        C:\>ping http://www.google.com

        Pinging http://www.l.google.com [72.14.204.147] with 32 bytes of data:

        Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
        Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
        Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
        Reply from 72.14.204.147: bytes=32 time=43ms TTL=55

        Ping statistics for 72.14.204.147:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
        Minimum = 43ms, Maximum = 43ms, Average = 43ms

        C:\>tracert http://www.yahoo.com

        Tracing route to any-fp.wa1.b.yahoo.com [67.195.160.76]
        over a maximum of 30 hops:

        1 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
        2 26 ms 27 ms 26 ms 10.12.1.1
        3 184 ms 62 ms 26 ms at-2-0-0-1711.CAP2-CORE-RTR2.verizon-gni.net [13
        0.81.9.213]
        4 31 ms 28 ms 27 ms so-0-0-0-0.CAP2-CORE-RTR1.verizon-gni.net [130.8
        1.18.206]
        5 * * * Request timed out.
        6 * * * Request timed out.
        7 * * * Request timed out.
        8 * * * Request timed out.
        9 * * * Request timed out.
        10 * * * Request timed out.
        11 * * * Request timed out.
        12 * * * Request timed out.
        13 * * * Request timed out.
        14 * * * Request timed out.
        15 * * * Request timed out.
        16 * * * Request timed out.
        17 * * * Request timed out.
        18 * * * Request timed out.
        19 * * * Request timed out.
        20 * * * Request timed out.
        21 * * * Request timed out.
        22 * * * Request timed out.
        23 * * * Request timed out.
        24 * * * Request timed out.
        25 * * * Request timed out.
        26 * * * Request timed out.
        27 * * * Request timed out.
        28 * * * Request timed out.
        29 * * * Request timed out.
        30 * * * Request timed out.

        Trace complete.

        C:\>

    • #2859637

      What is the exact URL you are using to access Yahoo?

      by seanferd ·

      In reply to How can I restore yahoo mail access?

      Are you typing
      yahoo.com
      into the address bar?

      If you are using a bookmark/shortcut or other pre-defined link, what is the URL of that link?

      Is it a generic Yahoo account, or one branded and provided through your ISP?

      Generic thoughts: Delete any yahoo cookies still stored in your browser and try again.

      When testing, empty the cache after each failure to load.

      • #2859613

        URL for yahoo

        by chonert ·

        In reply to What is the exact URL you are using to access Yahoo?

        I’ve tried using both my favorite for IE 7 and bookmark for mozilla – http://www.yahoo.com, and have also tried typing them in after deleting cache, closing, and re-opening the browsers. Have also tried opening mail.yahoo.com, but it says the connection timed out everytime. My yahoo account was not provided to me by my ISP.

        • #2859608

          So the bookmarks are plain www.yahoo.com, then?

          by seanferd ·

          In reply to URL for yahoo

          It sounds like you are not being properly redirected by the Yahoo servers. Especially for the web mail servers, you are normally redirected to a domain like us.mc815.mail.yahoo.com
          but it will depend on where you are as to what actual subdomain you should be redirected.

          Once this starts working again, be sure to create bookmarks/favorites for the actual URL once you reach your webmail page and home page. These then will take you directly to your pages as defined in your Yahoo account.

          Better than ping, which is frequently ignored by internet servers:

          nslookup yahoo.com.

          and also

          nslookup yahoo.com. 208.67.220.220

          And if it isn’t a DNS problem, it may be a Yahoo problem or a routing (ISP) problem.

    • #2859611

      Yahoo Access

      by yzairi ·

      In reply to How can I restore yahoo mail access?

      Try to assign an ip address to you home based computers then it will work

      • #2859607

        ?

        by seanferd ·

        In reply to Yahoo Access

        The LAN clients must have IP addresses already or nothing network-related would work.

        • #2859572

          Just www.yahoo.com bookmarks

          by chonert ·

          In reply to ?

          From my testing and troubleshooting, it seemed like the problem is with my ISP, cause it’s only the pages for yahoo that won’t load and all other sites do. My browsers, windows, firewall, or router settings aren’t blocking yahoo either, and from the tracert the problem doesn’t occur til it hits verizon. Like a lot of IT problems the solution is simple, but finding it can be hard, so I just wanted to make sure I wasn’t missing something. Thanks for all your input.

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