Question
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CreatorTopic
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August 21, 2010 at 7:50 pm #2245596
How can I restore yahoo mail access?
Lockedby chonert · about 13 years, 7 months ago
I’m unable to access my yahoo email. The yahoo homepage doesn’t come up, it just times out, and when it did, the sign in page timed out. I can surf the web and log into other sites, have already deleted IE and Mozilla cache, restarted my pc, rebooted the modem/router, tried pinging the site and it failed, checked browser and modem/router settings. This is only happening at my house and neither computer can access yahoo pages – both are desktops – one wired, one wireless. Any suggestions?
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August 21, 2010 at 7:50 pm #2859664
Clarifications
by chonert · about 13 years, 7 months ago
In reply to How can I restore yahoo mail access?
Clarifications
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August 21, 2010 at 11:13 pm #2859660
How can I restore yahoo mail access
by dilip jha · about 13 years, 7 months ago
In reply to How can I restore yahoo mail access?
Hi
please confrin what is the IE version.and also share the Ping and tracert Result with me
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August 22, 2010 at 9:55 am #2859638
How can I restore yahoo mail access
by chonert · about 13 years, 7 months ago
In reply to How can I restore yahoo mail access
Using IE 7. I can ping http://www.google.com and other sites, but not http://www.yahoo.com. See results below:
C:\>ping http://www.yahoo.com
Pinging any-fp.wa1.b.yahoo.com [67.195.160.76] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.Ping statistics for 67.195.160.76:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),C:\>ping http://www.google.com
Pinging http://www.l.google.com [72.14.204.147] with 32 bytes of data:
Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
Reply from 72.14.204.147: bytes=32 time=43ms TTL=55
Reply from 72.14.204.147: bytes=32 time=43ms TTL=55Ping statistics for 72.14.204.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 43ms, Average = 43msC:\>tracert http://www.yahoo.com
Tracing route to any-fp.wa1.b.yahoo.com [67.195.160.76]
over a maximum of 30 hops:1 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
2 26 ms 27 ms 26 ms 10.12.1.1
3 184 ms 62 ms 26 ms at-2-0-0-1711.CAP2-CORE-RTR2.verizon-gni.net [13
0.81.9.213]
4 31 ms 28 ms 27 ms so-0-0-0-0.CAP2-CORE-RTR1.verizon-gni.net [130.8
1.18.206]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.Trace complete.
C:\>
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August 22, 2010 at 11:25 am #2859637
What is the exact URL you are using to access Yahoo?
by seanferd · about 13 years, 7 months ago
In reply to How can I restore yahoo mail access?
Are you typing
yahoo.com
into the address bar?If you are using a bookmark/shortcut or other pre-defined link, what is the URL of that link?
Is it a generic Yahoo account, or one branded and provided through your ISP?
Generic thoughts: Delete any yahoo cookies still stored in your browser and try again.
When testing, empty the cache after each failure to load.
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August 22, 2010 at 3:41 pm #2859613
URL for yahoo
by chonert · about 13 years, 7 months ago
In reply to What is the exact URL you are using to access Yahoo?
I’ve tried using both my favorite for IE 7 and bookmark for mozilla – http://www.yahoo.com, and have also tried typing them in after deleting cache, closing, and re-opening the browsers. Have also tried opening mail.yahoo.com, but it says the connection timed out everytime. My yahoo account was not provided to me by my ISP.
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August 22, 2010 at 3:52 pm #2859608
So the bookmarks are plain www.yahoo.com, then?
by seanferd · about 13 years, 7 months ago
In reply to URL for yahoo
It sounds like you are not being properly redirected by the Yahoo servers. Especially for the web mail servers, you are normally redirected to a domain like us.mc815.mail.yahoo.com
but it will depend on where you are as to what actual subdomain you should be redirected.Once this starts working again, be sure to create bookmarks/favorites for the actual URL once you reach your webmail page and home page. These then will take you directly to your pages as defined in your Yahoo account.
Better than ping, which is frequently ignored by internet servers:
nslookup yahoo.com.
and also
nslookup yahoo.com. 208.67.220.220
And if it isn’t a DNS problem, it may be a Yahoo problem or a routing (ISP) problem.
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August 22, 2010 at 3:44 pm #2859611
Yahoo Access
by yzairi · about 13 years, 7 months ago
In reply to How can I restore yahoo mail access?
Try to assign an ip address to you home based computers then it will work
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August 22, 2010 at 3:54 pm #2859607
?
by seanferd · about 13 years, 7 months ago
In reply to Yahoo Access
The LAN clients must have IP addresses already or nothing network-related would work.
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August 22, 2010 at 8:34 pm #2859572
Just www.yahoo.com bookmarks
by chonert · about 13 years, 7 months ago
In reply to ?
From my testing and troubleshooting, it seemed like the problem is with my ISP, cause it’s only the pages for yahoo that won’t load and all other sites do. My browsers, windows, firewall, or router settings aren’t blocking yahoo either, and from the tracert the problem doesn’t occur til it hits verizon. Like a lot of IT problems the solution is simple, but finding it can be hard, so I just wanted to make sure I wasn’t missing something. Thanks for all your input.
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