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How d you decide for your users, laptop or desktop?

By Dan Powers ·
I receive almost daily requests for a user to be upgraded to a laptop. The usual claim is mobility in office for more meeting use or business continuity. The truth is most these users will never move the laptop from the docking station on their desk.

I'm looking for answers on how others make the determination whether a user should be upgraded or not. Just saying you don't qualify doesn't always fit the bill. A questionnaire or justification process I believe would be best so the user will get a better understanding of the cost around what they are really asking for.

So how do you handle these requests?

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We use a pool of loaners

by CharlieSpencer In reply to How d you decide for your ...

If the user regularly travels outside the building, we will assigned a laptop as his primary machine. "Regularly" is a relative term you'll have to define for yourself.

If he doesn't regularly travel, we let them have a loaner on a temporary basis. This is usually for a couple of days or weeks.

Uncertain if the person really needs one? Replace their desktop with a loaner on a trial basis. Put his desktop on the shelf, tag it with the user's name, and let it sit. Monitor his wireless / VPN connectivity over 30-60-90 days. No remote connection activity means it isn't leaving the docking station. Show the user these numbers when you put the desktop back on his desk. This method is also useful when it's time to replace hardware; if the user isn't connecting, his replacement system should be a desktop.

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