Question

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How do I access my notebook when the HDD is password protected?

By hwsupport2.infotech ·
I have a Acer Extensa 4210 notebook which is password protected. Someone must have fooled around with it set the HDD password in the BIOS. I have no idea what to do next.

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All Answers

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Contact the Acer Repair Agent where you are

by OH Smeg In reply to How do I access my notebo ...

For a solution to this.

You will have to take it to them for them to remove any Password that is on this and will have to prove that you actually own it which is no big deal the Original Receipt or if you registered the product with Acer after buying it will suffice.

Col

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'Someone must have'...

by boxfiddler Moderator In reply to How do I access my notebo ...

If you get it cleared up, you need to set your own passwords for BIOS and Windows so that 'someone' can't screw it up again.

It's called security.

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More Details

by yaftasem In reply to 'Someone must have'...

Can you boot from a cd?

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I'm not the one with the problem...

by boxfiddler Moderator In reply to More Details

and as a community, Tech Republic does not help people break passwords. So don't you go there either.

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"someone ..." yeah right ...

by techrepublic In reply to How do I access my notebo ...

I'm guessing you got it cheap...

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HDD passwords

by Merlin the Wiz In reply to How do I access my notebo ...

Hard drive passwords are designed to restrict access to the data on the drive. Depending on the drive manufacturer and how they manage the password, the PC manufacturer (Acer in this case) may or may not be capable of removing the password. The drive manufacturer will NOT help restore a hard drive password. Some laptops store the hard drive password in NVRAM in the laptop as well as in the hard drive. If the laptop does this, the laptop manufacturer may not be able to help you and replacing the hard drive with a new one will probably not work. Acer has several manuals on their website pertaining to your laptop and laptop security. Additional technical support is also available from this page:

http://www.acerpanam.com/synapse/forms/portal20.cfm?searchall=1website=AcerPanAm.com

I once had a hard drive create it's own password on this IBM laptop. I had to replace the hard drive, I still have the other locked hard drive, and since I purchased it used from the original owner, IBM would not provide any support. What I learned was that they (IBM) replace the motherboard if the master password is lost and replace the hard drive if the hard drive password is lost. Since that time I do NOT put critical files or information on any laptop.
Good Luck,
Merlin

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