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How do I correct a mail loop?

By Joshua1 ·
From time to time, a message will be delivered to a user's inbox repeatedly (10+ times). The time stamp on the e-mail is the same on every message. There doesn't appear to be any pattern in the sending domain, or the user who this happens to. I haven't moved the mailboxes around. How can I correct this?

I'm running Exchange 2000 and Outlook 2000.
Thanks.

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How do I correct a mail loop?

by SixFourtyKilo In reply to How do I correct a mail l ...

You may be able to enable the Junk Email filter supplied with Outlook. If this user doesn't need email from the account its being sent from, block the sender. You can find this filter from Organize in the Tools Menu.

Hope this helps!
640k

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

Some of the incoming Internet mail would be from vendors, customers, etc, so I can't filter out the senders. I'm looking to battle the problem instead the symptom. Any ideas why Ex2k would do this?

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How do I correct a mail loop?

by draegor In reply to How do I correct a mail l ...

Occasionally, this happens when a message is sent to a group and one or more people in the group has a vacation rule. That rule sends back to the group ( of which the person is a member) the "I'm on vacation" message. --- Which initates the whole vicious circle again. Internally it can be traced, but if it's external, you need to send a individual message to everyone in the group to trace it down and shut the rule off.

I've had thousands of messages sent before I got it traced down to the individual. Then I had to break into their mailbox to shut down the rule.

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How do I correct a mail loop?

by draegor In reply to How do I correct a mail l ...

Some mail systems can recognize this loop and shut it down after a set number of loops. Other e-mail packages are not as sophisticated or cannot recognize a loop that extends outside it's internal domain.

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

The looping mail is strictly incoming messages from the Internet. The mail is sent only to 1 internal user. They're not auto-replies, just a standard message. After a user sees it 10 or 20 times, they call the helpdesk.

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

The mail that loops is always an incoming Internet message sent to 1 user in my domain. It's a normal message, not an auto-response or out-of-office message.

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

Point value changed by question poster.

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

Point value changed by question poster.

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How do I correct a mail loop?

by maxwell edison In reply to How do I correct a mail l ...

Look at the emails that are causing the loop, and you might see that mail from those addresses have a rule concerning forwording. It sounds as though these might be getting caught in a forwarding loop.

Maxwell

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How do I correct a mail loop?

by Joshua1 In reply to How do I correct a mail l ...

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