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How do I do this?

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5 replies

by sidvail

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My company has been sending email brochures to selected customers. I do this by simply mass mailing. I include in the message that I will delete the address from our list should the customer not wish to receive these brochures. Then when the customer emails back to be removed, I do so.

Sometimes however, the email address they reply from is not in the list of addresses I mailed to. Hence trying to find the original address to remove it becomes impossible. Further contact with the customer trying to determine the original address never seems to work.

Is there someway to find this address? Is their ISP forwarding, etc. Or is there a program that I could use, which would include in the email message, a link that would automatically remove the address from the mail-out list?

Alot of our customers want to get this weekly mailing - however, some do not.

Thank you.

5 replies

by lordinfidel

The easiest way would be to automate it thru asp.

The quick and dirty way would be (since your doing this manually anyways) to include verbage in the unsubscribe area to hit the reply button and type UNSUBSCRIBE in the subject.

At least then you will be able to see who it originally went to because it will say so in the message ID in the e-mail.

by thechas

If you cannot implement the suggestion in answer 1, the next best thing would be to assign each customer a unique identifier.

That way, you could lookup who replied from the identifier.

I know that many times, people can receive mail from several accounts, but may be able to send mail from only one account.
Also, they may be using a forwarding scheme, and do not realize that the mail is not being sent from the same account.

Chas

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