Using Windows Vista, 32 bit. Hp forum is not helping to fix problem. Using a HP officejet 6310 4in1 linked up to computer via USB. Have tried 3 different ports. Everything works fine except the scanning portion. Try to scan from computer and receive the error, also, try to use “Scan To” button on the dashboard of the officejet and it gives me an error. My wife has the same system on her computer and everything works great. I can provide the steps that I have used if asked for. Here is what I have done:
1. Closed/disabled all virus/firwall programs.
2. Used both Windows uninstall and HP unistall and 3rd party unstall of program.
3. Did a “regedit” no results
4. checked the string HP recommended and it showed a correct string.
I believe this is all that I have done. So anysuggestions would be appreciated.Also, I believe that it is going to be a software problem initiating from Windows system.
Thank you
