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How do you deal with a not-so-great trai

By isabell.kyrk ·
I'm a training administrator who does more coordination of external trainers than in-house training. Most of the trainers I get are very good; sometimes they're not so good. My question: how do you deal with not-so-good trainers? do you speak directly to them first, or skip them and appeal to the training vendor? I don't like to wait until course evaluation time since the training is already over.

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How do you deal with a not-so-great trai

by avachon In reply to How do you deal with a no ...

Hi, I agree you should not wait until evaluations are written, but action also depends on length of time the trainer is working. If you are receiving valid complaints 2 days into a 5 day class, it is appropriate to speak with the trainer and go overthe complaints. A good trainer wants to know when something isn't working or he/she is misjudging the class's skill levels. If you are having trouble with the same group of trainers, I'd still speak with them, but I'd also alert my vendor that I spoke with them and document what the primary complaints are (poor audience analysis; poor preparation, impatience, etc.). The vendor should follow up and renegotiate with you for retraining or some other kind of compensation. Good luck.

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How do you deal with a not-so-great trai

by isabell.kyrk In reply to How do you deal with a no ...
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How do you deal with a not-so-great trai

by Al Hedstrom In reply to How do you deal with a no ...

Ivachon's comments above address customer service (VERY important) and internal management. I would just augment the remediation for the trainers by suggesting some specific methods:
Train the Trainer should be considered. If he/she has already gone through that, identify the principle/tool that was not used whcih caused customer dissatisfaction.
Critique. Have another instructor or yourself sit in on the class. This should be a standard part of your internal professional auditing.
Meetings with all instructors to brainstorm such issues.

Hope this helps.

Al Hedstrom

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How do you deal with a not-so-great trai

by isabell.kyrk In reply to How do you deal with a no ...

Thanks, Al. That would work with internal trainers, however I am working with a vendor who is sending me trainers. Do you suggest I mention to them that a certain trainer needs train-the-trainer? (which in a case just passed, actually was the case?)

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