I’m getting close to retirement (576 calendar days, but who’s counting). My supervisor wants me to document everything I do [b]including how I know what to try when troubleshooting a problem.[/b] I’ve been struggling with this for a few weeks, especially the bold part.
For example, after the latest batch of Windows updates, a user had one particular program (TopoQuad) quit working. My boss messed with it all morning, then asked me to look at it right after lunch. I had a hunch to try running it in “Windows 95 compatibility mode”, and that fixed it. My boss asked me “How did you know to do that?”. I don’t know what to tell him… I don’t KNOW how I knew.
I know he’s trying to “flip chart” the whole operation, but there are just so many variables that “if, then, else” isn’t going to be practical. I know I shouldn’t care… but I do…
