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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
How do you spend your time?
I am writing a paper for my Masters degree and would appreciate your help on gathering the following information. Please answer the 14 questions below in a reply to this post. Thank you very much for participating. - JV
About yourself?
Work position currently held?
(Example: Database Administrator, CIO, etc.)
Highest formal education completed?
High School ? Associate ? Bachelor - Doctoral
Number of years experience as a computer network support professional?
< 2 yrs : 2-4 yrs : 4-10 yrs : > 10 yrs
Industry certifications held?
(Example: CISSP, MCSA)
Are you a jack-of-all-trades, master of none? Yes or No
Perception of what you do on the job?
What percentage of time do you spend performing tasks?
...that encompass your job % _____
(simply providing the support you were hired to do)
...correcting mistakes % _____
(data recovery, workstation repair, etc.)
...proactive to administration % _____(training, configuration management, trend analysis, etc.)
...beyond your expected duties % _____
(power-user toys, user training, company picnics, etc)
Total %100
If given the opportunity, how would you distribute your time?
...Providing the support hired to do % _____
...Taking measures to better prepare yourself to do your job % _____
(trend analysis, policy development, training, etc.)
...Conducting research and development % _____
(new toys, systems, software, etc.)
...Developing policy and establishing user adherence % _____
(security settings, configuration settings, etc.)
...Establishing in-house customer support products % _____
(databases, intranet WWW sites, custom applications, etc.)
Total %100
Your comments/suggestions are welcome?