IT Employment

Hi Folks -

I am writing a paper for my Masters degree and would appreciate your help on gathering the following information. Please answer the 14 questions below in a reply to this post. Thank you very much for participating. - JV

About yourself?

Work position currently held?
(Example: Database Administrator, CIO, etc.)

Highest formal education completed?
High School ? Associate ? Bachelor - Doctoral

Number of years experience as a computer network support professional?
< 2 yrs : 2-4 yrs : 4-10 yrs : > 10 yrs

Industry certifications held?
(Example: CISSP, MCSA)

Are you a jack-of-all-trades, master of none? Yes or No

Perception of what you do on the job?
What percentage of time do you spend performing tasks?
...that encompass your job % _____
(simply providing the support you were hired to do)
...correcting mistakes % _____
(data recovery, workstation repair, etc.)
...proactive to administration % _____(training, configuration management, trend analysis, etc.)
...beyond your expected duties % _____
(power-user toys, user training, company picnics, etc)

Total %100

If given the opportunity, how would you distribute your time?
...Providing the support hired to do % _____
...Taking measures to better prepare yourself to do your job % _____
(trend analysis, policy development, training, etc.)
...Conducting research and development % _____
(new toys, systems, software, etc.)
...Developing policy and establishing user adherence % _____
(security settings, configuration settings, etc.)
...Establishing in-house customer support products % _____
(databases, intranet WWW sites, custom applications, etc.)

Total %100

Your comments/suggestions are welcome?