I have started working at a new company recently and there have been a few difficult help desk calls related to home network support for telecommuters. The company I work for has never realy dealt with this issue all the effectively. It has a hand full of members of the Board trustee’s that VPN onto the network and a small but growing amount of telecommuters.
It’s been pretty much full service/support for the companies Board of trustee’s but when it comes to the other telecommuters it has been spotty at best. The company has taken a real hands off approach to the no board members with support ending where the home network begins becuase we do not have the manpower to send out tech’s to custom configure all the home networks and do not want to take on the liability of accidentally screwing up someones gear. There is also the question of who is responsible for communicating issues with the telecommuters ISP when problems arrise.
So, I am trying to be proactive and want to look into some better ways to administer these other telecommuters as we are seeing an increase in the request for teammembers to be able to work from home.
So, how does your company handle this issue.
