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How Many People for a KnowledgeBase

By LeisureMan ·
We are now looking into creating a knowledge base in a form of an Intranet site to cover beginner's basics: elementary operations with a computer running under Windows 2000, working with Word, Excel.
We are currently thinking of very short documents (notes, rather)written in very plain, if not openly childish language.
Could anyone please give me an idea of how many people would be necessary to prepare materials for it? The task is to cover the main points only, but to make the base ready to make it open for the staff (containing the materials covering most of the basics) within some 3 months from the beginning.
I always rate answers. Please, bear with me, for this question might be left open until mid-September.

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by dryflies In reply to How Many People for a Kno ...

If they have a lot of knowledge then just a few. However, it will take a lot of unknowledgable people to fill a knowledgebase. OK, Just kidding. :-)

I would set up a wiki and have three or four people with thorough knowledge of the problem domain add to the content as it becomes available. Any more than that and production could become unwieldy. as an alternative, our knowledgebase is generated off of our helpdesk software. Whenever a helpdesk ticket is resolved the resolution goes into the knowledge base (unless it was derived from the knowledgebase) another alternative is to start with a FAQ and then classify it with keywords. Again, the knowledgebase is evolved rather than produced. It would take one person for doing the classification and indexing another to edit it to the lowest denominator language you are looking for but the content could come from people actually asking questions. like right here at TR.

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