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How many support staff?

By akstephr ·
Can anyone direct me to a resource or at least a good rule of thumb on staffing...our company recently expanded and I am writing a proposal to increase our I.T. support staff. I would like to cite something to back-up my claims that we are understaffed.
Thanks!

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support staff

by Black Panther In reply to How many support staff?

only a guide !

It all depends on a lot of factors !

http://techguide.merit.edu/formula.htm

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What my boss does

by Roger99a In reply to How many support staff?

Since all situations are different and support different hardware and software, what we do is actually track time on all the IT staff and on the time to completion for Help Desk tasks. After a while you will get a feel for how many end users each staff member can support. You will also have to include server staff, any programmers and specialists. For example, we have an Electronic Medical Records system that requires 3 1/2 staff members by itself. We also have several thin clients that require very little time to maintain and remote access to almost all systems, so we are able to run 470 users with 3 Help Desk staff while supporting telephones, cell phones, and all the layer 1 work without too much stress. If all your systems are old and problematic or you lack good remote tools you may need more staff.

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My Situation

by Justin Maxwell In reply to What my boss does

I'm in a school with 320 students and 70 staff and its just me with 130 odd PC's and 7 servers. Its damn hardwork and I could always do an additional pair of hands. I have an 3rd party consultant who regulary visits 1 a month and deals with any problems above me!. As for remote tools! my boss prefers me to visit every station during school hols!

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