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How should a small business word "after-hours" service policy?

By Smarthomes ·
We're a small business (10 employees). We're all tech guys, but only three of us really provide phone or computer support after normal business hours. We want to make it a "benefit" to our service agreement subscribers. The problem lies in that we're not always available and if we use the language that follows it doesn't really sound like a benefit.

"depending on technician availability" or "if we're available, we'll help"

Obviously the language is wrong and I appreciate an suggestions. We respond to calls on a case-by-case basis now, but would like it to be a more formal process. On top of that we have no way to direct calls depending on technician availability.

We had a thought to create a voicemail and/or email "pool" for the three of us to choose from as we see necessary. Anyone familiar with something like this? This is my first post and I did do a search for similar issues with no success. I appreciate any responses.

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