Question
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Topic
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HOW TO: add/remove/replace printers and related software…
Locked04/07/08
Hello there again.
I just bought the HP Officejet 4315 All-in-One, which is replacing the current printer installed: HP deskjet F380-all-in-one.
I was browsing help forums online and many people are experiencing an incredible variety of problems installing their all-in-one printers: printer driver conflicts, printer port issues, hp-solution-center and print-zone software problems, etc.
I wish to avoid all of these issues if possible.
Here are my Q&A:
(what to do, in the correct order)1. Should I REMOVE the software for the old printer (F380) before installing the new printer software?
(probably this one’s obvious)2. HOW should I do this; by disabling the printer in “Installed Printers” folder, going to the “Programs” folder and deleting it; or using the “Add/Remove Programs” fuction to remove the printer?
Additional to this question:
2a. There are at last 7 related/unrelated HP programs in the “add/remove” section. Which hp products do I remove?3. Should I reboot the pc after
un-installing the old software (and before running the disk or connecting the new pc), or is this necessary?4. Do I run the new (4315) software disk BEFORE connecting the new printer, or in the reverse order?
I could appreciate a step-by-step guide to installing this printer & it’s related software correctly.
(It used to be so simple just a few short years ago.)
Here is my system info:
PC: HP Pavil.
Pent. 4/w Intel
XP Home ed. 2002 version
w/serv pack 2 installed)All help appreciated
Thanks-
gcPS: I made the mistake of chatting with “HP online techs” on the co.’s website for about an hour, where all they did was repeat my questions back to me, with the occasional text, “I can help in this regard, please”. Nothing useful was obtained. I’ve run into this before, and truth be told, their stockholders should all receive a letter detailing the level of service being offered by such a huge, recognizable name as HP.
rant completed-