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How to Avoid "Machine Creep?"

By gerard ·
I work in the support department at a private university. Our support technicians are currently responsible for over 200 PCs each. Every time a department adds a new machine, they want to take the old one and redeploy it elsewhere. Numbers continue to increase, machines continue to age, and the workload is increasing geometrically.
We've tried to institute a per-machine maintenance support fee, but have failed to get departmental agreement on the issue.
Any suggestions for avoiding 'machine creep?' It would be interesting to hear how others have creatively resolved what must be a very common problem. Thank you.

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How to Avoid "Machine Creep?"

by RAMAC-9846778 In reply to How to Avoid "Machine Cre ...

Convince the stake holders that rather than buying equipment they should lease their equipment. A lease contract negotiated by the entire university vs. each department should realize pretty large savings over purchasing. A few of the advantages are;

New equipment every 2 or 3 years
Less cost overall
tax deductions available
warrantees eliminate the repair costs

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How to Avoid "Machine Creep?"

by gerard In reply to How to Avoid "Machine Cre ...

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How to Avoid "Machine Creep?"

by tjc In reply to How to Avoid "Machine Cre ...

To add to the previous post. Also you can get them on the fact that the old equipment if it was so good then they didn't need to waste money buying new equipment.

Also at the college I worked for, what they did was figured out all cost involved with departments buying new equipment and put that into there annual budgets and now force them to update with the microsoft lease. No one is allowed to "not" update.

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How to Avoid "Machine Creep?"

by gerard In reply to How to Avoid "Machine Cre ...

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How to Avoid "Machine Creep?"

by Tocolote In reply to How to Avoid "Machine Cre ...

PC Support is a business. You have to show management how much it's costing to maintain each type of PC.
Keep a file on each PC: When it was last worked on, what reoccuring problems it's having, Preventive maintenance schedule, etc. Then when it becomes more economical to junk it than repair it, you've got documentation. Then you can do presentations on why they should junk(donate to charity) older PC's rather than keep them for desk accessories.
It's called ROI (Return On Investment), it's cheaper to get rid of old PC's than keep them around because of the additional hardware, operating systems, and software support technicians have to know. But management won't understand if you can't give them a good presentation (Shades of Dilbert).

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How to Avoid "Machine Creep?"

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