How to create tutorials using video clips, quizzes, graphics, etc.,

By cricket1001 ·
I am looking for resources on how to create tutorials for our employees? Are there classes on this? I work for the local police department and we are having problems with some officers not understanding how to do certain things (like filling out police reports correctly). I would love to figure out a way to create tutorials that are very easy to understand. Maybe even using video screen record clips and of course snippets of menus, etc.
I also would like to create tutorials for IT employees to learn how to do certain tasks or programs.

In my attempts at this I have found the following problems or just not knowing how to do certain things.

Video recording of screen
Adding graphics like:
Numbers or letters in circle
My attempts at this made the circles too big for just 1 number or letter to fit.
Animated graphics
Include quizzes
Include sample police report form for officers to fill out
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