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How to Dispute Online Order

By mmurphy7798 ·
I recently ordered a CPU, fan & heatsink from an online vendor. Problem is, all I received was the fan & heatsink - NO CPU!!! I've contacted the vendor and they said it was in the original shipment and that I have to dispute this with UPS. I knowfind that people have heard of this happening before with the same vendor. I have contacted my credit card company, UPS and the BBB - does anyone have any other suggestions? Some of you being corporate purchasing agents, you may be able to lend some insight. I am only a personal consumer, so I don't know what (if any) power I have. Any input is greatly appreciated.

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How to Dispute Online Order

by avachon In reply to How to Dispute Online Ord ...

Hi, you've covered the main avenues. Your credit card company should be of the most help. You should be able to dispute the order and have the credit card company act as your "agent" in resolving the dispute. Once the credit card co. has been notified, that portion of your debt is put in dispute and you should not be charged a finance charge after the 30 grace of the card. You can also contact your state attorney general's office if the dispute continues. Hope this helps.

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How to Dispute Online Order

by mmurphy7798 In reply to How to Dispute Online Ord ...

Thanks for the help. I have contacted my CC Company, the Better Business Bureau, the shipping company, and am waiting on contacting the Attorney General's Office. It looks like this may turn into a battle, but hopefully everything will work out.

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