Question

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    Topic
  • #2172032

    How to fix remote desktop in windows xp

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    by lm1917 ·

    I am using remote desktop Windows XP pro. Ver. PC1 and PC2 are alike.
    When I use PC1 remote desktop go to PC2 and login PC2 reboots.
    I tried from other PC???s I get the same PC2 reboots.
    Went I go form PC2 to PC1 I can login OK.
    Can you give me step-by-step instructions to resolve this issue

All Answers

  • Author
    Replies
    • #2898926

      Clarifications

      by lm1917 ·

      In reply to How to fix remote desktop in windows xp

      Clarifications

    • #2898921

      Try a different User Account on PC2

      by oh smeg ·

      In reply to How to fix remote desktop in windows xp

      It sounds as if there is a corrupt User Profile involved here on the PC that is rebooting.

      Col

      • #2897881

        Reponse To Answer

        by lm1917 ·

        In reply to Try a different User Account on PC2

        Yes remote desktop works ok, I can go from PC2, to PC1 and PC3 and loogin with my user account and I see the desktop all PC’s ok.
        We have installed remote desktop again with the some issue.
        I have new User Profile but I still get the rebooting issue.

    • #2898917

      events viewer

      by patdeutsch ·

      In reply to How to fix remote desktop in windows xp

      check the events viewer in the computer management. paste it here so we can help you.

      • #2897879

        Reponse To Answer

        by lm1917 ·

        In reply to events viewer

        I will look in to this today. thanks

      • #2897854

        Reponse To Answer

        by lm1917 ·

        In reply to events viewer

        Event Type: Warning
        Event Source: Microsoft Fax
        Event Category: Initialization/Termination
        Event ID: 32068
        Date: 11/3/2011
        Time: 9:21:06 AM
        User: N/A
        Computer: G000125804
        Description:
        The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: ‘*’ Area code: ‘*’

        Computer: G000125804
        Description:
        Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

        For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

        Event Type: Warning
        Event Source: Microsoft Fax
        Event Category: Initialization/Termination
        Event ID: 32068
        Date: 11/3/2011
        Time: 9:21:06 AM
        User: N/A
        Computer: G000125804
        Description:
        The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: ‘*’ Area code: ‘*’

        Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

        Event Type: Warning
        Event Source: EventSystem
        Event Category: (52)
        Event ID: 4356
        Date: 11/3/2011
        Time: 9:20:41 AM
        User: N/A
        Computer: G000125804
        Description:
        The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{7E89FF0B-F649-4F9A-A9C3-F05DFAAA3DA1}. CoGetObject returned HRESULT 80070005.

        Description:
        A listener has been started for entry number 7546 . Connections to this entry number will launch C:\win32app\ingr\FRMSHARE\bin\ftser.exe

    • #2898900

      Did remote desktop ever work, or is this a new install?

      by robo_dev ·

      In reply to How to fix remote desktop in windows xp

      The rebooting thing on PC2 sounds like a corrupt driver, service, or other Windows component.

      If system restore is enabled, go back to a restore point when it worked properly.

    • #2897882

      Raply1

      by lm1917 ·

      In reply to How to fix remote desktop in windows xp

      Yes remote desktop works ok, I can go from PC2, to PC1 and PC3 and loogin with my user account and I see the desktop all PC’s ok.
      We have installed remote desktop again with the some issue.
      I have new User Profile but I still get the rebooting issue.

    • #2897878

      As patdeutsch said

      by oh smeg ·

      In reply to How to fix remote desktop in windows xp

      What’s in the Event Viewer?

      If you’ve loaded a new user profile and gone to a earlier Restore Point it has to be a Windows Issue so we’ll have to look at the Windows Logs.

      Post the Log here and we’ll see what we can find if anything.

      Col

    • #2897857

      Driver or Video Issue

      by techrepublic ·

      In reply to How to fix remote desktop in windows xp

      I have encountered this once before. To resolve the problem, I tried taking a laptop directly to the machine that was rebooting. When I started my remote session, the target machine threw out a BSOD and immediately rebooted. The video card was an older OEM ATI AGP card. Updating the drivers did not resolve the problem entirely, so I swapped cards with another machine (identical Optiplex GX620). That solved the remote desktop issue on the first PC, but the PC that received the suspect video card started having issues (including remote desktop issues), so the card was replaced entirely, which solved the problem.

    • #2897838

      minimal boot/recovery logs should tell the story

      by de.doughboy ·

      In reply to How to fix remote desktop in windows xp

      Did you set the windows boot recovery logs to minimal on the PC that keeps rebooting? I’d try this and check to see whats in the dmp.log after the computer restarts. Look for which driver is causing the system to reset. Chances are your hitting a firmware issue on the video card that forces an incompatible mode. Once you have ID which driver or .dll is causing it then you can upgrade that. Hint my video recorder card did this exact same thing until i found the correct patch for it. If you need help debugging using the dump command see tech republic guides on how to dedug restarts.

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