General discussion

Locked

How to get into technical support

By alolal ·
I have an information system diploma and 1 year experience in help desk support. I haven't been able to get a job for more than 7 months.
Can someone please give some advice, I am doing volunteer work for now.

This conversation is currently closed to new comments.

8 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

How to get into technical support

by TimTheToolMan In reply to How to get into technical ...

Hi,

Its a tough job market right now, isn't it.
Consider this time off as a bonus! Use the time as productively as you can. Volunteer work is an excellent start and will show a prospective employer that you are a "sef starter".

Make as many contacts as you can in your volunteer work. That helps.

But also consider becoming more certified, maybe an MCSE or A+ ?

Is there much work in your area? Moving would be a big life change, but may be what you need?

Hope this helps,
Cheers,
Tim.

Collapse -

How to get into technical support

by alolal In reply to How to get into technical ...

The question was auto-closed by TechRepublic

Collapse -

How to get into technical support

by Ron Vought In reply to How to get into technical ...

Indeed I have to agree! It is truly a difficult time in our economy to locate any type of IT career. You are on the right track - keep your contacts up. I too, do a great deal of career searching - spend time on several job-hunter websites, locate the on-line careers section of the state Newspaper, State Employment site, etc, etc. I constantly keep my resume updated and send it out to perspective employers every change I get. I also use this time to improve my certifications. Don't be dispaired. This is a cycle we go through in this field, either feast or famine. The sad part of it is, there are a lot of seasoned verterans in the same position, sseking an IT career with impressive credentials, degrees, etc. The last IT position I appled for really disappointed me. I was told that my certifications are totally unimportant. This same person never bothered to inform me, when inquired of, just exactly what it was they were looking for in the first place. Was probably better off not working for them. What is out there right now has to be investigated closely. There is a reason why IT positions with some of these companies are open. If it's not for expansion, then a previous employee has left. This could indicate internal problems. Tryto search out the reaons why. Don't be too hasty *unless* you know that the position and company are good to work for and offer you what you are worth. Keep your chin up, and continue to "network" with reputable companies - sadly you may need to relocate - perhaps again.

Collapse -

How to get into technical support

by alolal In reply to How to get into technical ...

The question was auto-closed by TechRepublic

Collapse -

How to get into technical support

by quintar51 In reply to How to get into technical ...

Many companies are looking for experience. However, for the newbies, it's impossible to get with no job experience. If you know what you're doing, and I mean if you KNOW what you're doing, then you can "alter" your resume to provide an extra year or two. I know this isn't the ideal method, but these days, it's impossible to get a job in IT. Unless you're somebody's cousin or son or know someone who can get you "in". I've seen many people who are dumber then plywood, and were given Network Admin positions, because their cousin works there. You have to play the game. Again, only go down this path if you can really do what you say you can do. Obviously, if you never worked with DNS or DHCP, don't put that on your resume. Make sure you can get a reference to vouch for your "company". A cover letter won't hurt either. Unfortunately, I was in your shoes for 6 months before I decided to head down this path. It worked, and I really got lucky.

You only need to do this once, asthis is just to get you in and get some much needed exp.

hope that helps,

Collapse -

How to get into technical support

by quintar51 In reply to How to get into technical ...

I also recommend to practice at home if you can. The more hands-on you can do, the more you'll learn. Reading is one thing, and actually doing it is another.

Collapse -

How to get into technical support

by alolal In reply to How to get into technical ...

The question was auto-closed by TechRepublic

Collapse -

How to get into technical support

by alolal In reply to How to get into technical ...

This question was auto closed due to inactivity

Back to IT Employment Forum
8 total posts (Page 1 of 1)  

Related Discussions

Related Forums