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How to sort a Windows no boot problem

By Sparks080788 ·
i am a sys admin for my company,

i have a customer who cant boot their pc, according to them the pc wont boot, they have a blank screen, cant connect to the internet

so i cant login and help them, and they dont have the option to boot in safe mode,

i am thinking it needs a rebuild, but id rather not do that, only as a last resort

anyone got any other ideas on how i can solve this or do i have to go for the rebuild?

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All Answers

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maybe edit boot.ini file?

by paulius757 In reply to How to sort a Windows no ...

If i understand.
1. Hirens boot cd.
2. go to my computer,C, find boot.ini, edit to:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

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boot

by balge In reply to How to sort a Windows no ...

hi
can they boot to safe mode?
can they boot off install CD?
do they have recovery console installed?
http://support.microsoft.com/default.aspx?scid=kb;en-us;q307654

try repair install -
http://support.microsoft.com/kb/315341/en-

cheers

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re: and they dont have the option to boot in safe mode

by ThumbsUp2 In reply to How to sort a Windows no ...

Why don't they have this option? Are they just not catching the menu using the F8 key at the proper time during boot?

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huh?

by Snuffy09 In reply to How to sort a Windows no ...

wont boot? as in it doesnt POST?
Blank screen, like black?

Then obviously they couldnt connect to the internet.

Sounds like hardware

maybe they need their Power supply replaced?

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