I have a customer who suddenly, literally, one evening had their Hotmail account blocked. We went through all the steps to get the account reactivated but Hotmail refused. At first they said there had been suspicious activity, then a week or so later they said it had been blocked for contravening the TOU rules. But no explanation of the alledged TOU contravention or suspicious activity.
My customer is a lady in her fifties who is not tech-savvy and kept her whole life in Hotmail – despite being told not to – including work in progress on books and all her work contacts. And she wants it back, understandably.
Does anyone out there know how to get Hotmail to play ball, how to actually talk to them, how to take them to court?
