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How to support locked down users

By lv2wrench ·

So I have a good question for ya.
We are deploying Windows 7 with App Locker, Bit Locker and a ful range of security. Also Domain Users will not be in Local Admins. Thus when users call in to support and we have to walk them through the process, they will not have rights to access most management consoles.They will not have rigts to My Computer > Properties> Manage. They will get You do Not Have Permissions to do this.
No checking Wireless settings, starting a Defrag, or most troubleshooting tools.

SOo......... Does any body have any ideas or best pratices. I'm for a local account with a secure PWD that resets. A tool that can elevate users for a session. I'm most worried about users calling in that cant get on the internet so we cant remote in.

Help A Brother Out Here

Thanks In Advance

Dave C

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Why not RDP?

by seanferd In reply to How to support locked dow ...

There is a whole support mechanism built into Windows for this. You, the admin, have the permissions to administrate the OS. Just make sure users have the permissions to accept a remote support invitation from you.

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