General discussion

Locked

How to target slow e-mails?

By brian.tripp ·
I have Small Business Server 4.0 running Exchange 5.0 for our internal and external mail. We have our ISP (Verio) hosting our domain and use ETRN to call our mail down to our server. For the last month and a half, about 20% fo our emails are coming in 3 days late, and no one can help us find a reason. The emails that are slow are come from various sources, at various times, some have attachments and some don't. As the kicker, a customer can send us an email that we won't get, send the exactemail again, we get it immediatly, then the next day we get the original. I need a way to find what is holding the emails up. Does anyone have any ideas?

This conversation is currently closed to new comments.

6 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

How to target slow e-mails?

by curlergirl In reply to How to target slow e-mail ...

This sounds like a timing problem between you and your ISP. How often is your server sending the ETRN command? One possibility is that the ISP is moving your mail to a backup server if it isn't retrieved w/in a certain time period, and that for some reason your ETRN command is not reaching that backup server. Have you checked this out w/your ISP? That's where I'd start. Hope this helps!

Collapse -

How to target slow e-mails?

by brian.tripp In reply to How to target slow e-mail ...

This answer did not solve the problem, but I believe it put me on the right track so I am giving credit where credit is due. It really looked promising and I worked hard with the ISP to check the variables invloved, and actually set my server tocheck every hour, but the problem is still there. The ISP has been of very little use on the issue and we are in the process of changing providers so this issue hopefully will go with them.

Collapse -

How to target slow e-mails?

by gnorstro In reply to How to target slow e-mail ...

We just experienced a similar situation except our mail would be held up for about 4 hours. We had changed which DNS servers would be responsible for our domain replicated to the Internet root level. Our ISP still had listed our old DNS/Binds server as the 3rd in the server list. We found our new DNS servers had the MX records incorrect and it was because of our old Binds server still on line that we got any mail at all! If this sounds like it could be your situation I'd be happy to provideyou additional details.

Collapse -

How to target slow e-mails?

by brian.tripp In reply to How to target slow e-mail ...

Poster rated this answer

Collapse -

How to target slow e-mails?

by brian.tripp In reply to How to target slow e-mail ...

Poster rated this answer

Collapse -

How to target slow e-mails?

by brian.tripp In reply to How to target slow e-mail ...

This question was closed by the author

Back to Software Forum
6 total posts (Page 1 of 1)  

Related Discussions

Related Forums