How to train new users

I have a large group of people that I manage and I am constantly helping them with simple computer problems. It would seem to help the major computer makers to add a section to the start up process. To help people that has bought new computers, to set up and install protection programs.
It takes me five minutes or less to get a new person on line and to let them know that I am there to help them.
The computer makers need to help the new user, and help them with all the new problems that come with the internet.