Question

Locked

How to turn on wireless BlackBerry Device Software updates in the BAS?

By spab ·
I'm the admin for our companys BES and I'm wanting to setup wireless software controls but this setting is set to NO and when I click on Edit component I don't get the option to change it to yes...any ideas?

In the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17402

This conversation is currently closed to new comments.

2 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Answers

Collapse -

Have you tried these instructions here.....

Resolution

To turn on wireless BlackBerry Device Software updates, complete the following steps:

1. Open the BlackBerry Administration Service.
2. In the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service.
3. Click Edit component.
4. In the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes.
5. Click Save All.


Additional Information

To turn on support for BlackBerry Device Software versions, complete the following steps:

1. Open the BlackBerry Administration Service.
2. In the BlackBerry solution management menu, expand Software > BlackBerry Device Software.
3. Click Search for new BlackBerry Device Software bundles.
4. Search for the BlackBerry Device Software bundle that BlackBerry smartphone users are required to update to.
5. Click Edit BlackBerry Device Software supported bundles.
6. In the New support type drop-down list, for each BlackBerry Device Software version that requires support, click Support.
7. Click Save all.

Also make sure you have the up to date firmware installed.

Collapse -

continued.

by spab In reply to Have you tried these inst ...

Thx for the reply but those are the steps from the link I posted. I can get there the problem is I can't change the option from 'No' to 'Yes' to enable the feature and I don't know why.

Back to Smartphones Forum
2 total posts (Page 1 of 1)  

Related Discussions

Related Forums