First. I am not a hacker! My cousins Dell computer, which is running XP Professional as an OS, recently was infected by a virus / malware. I was able to successfully delete the anti virus program which became corrupted. I first tried to enter the Bios / Setup via the F2 command and the Setup menu page appeared. He wanted me to reset his system password as well as his administrator password, but when I attempted to do so, the next message was, administrative password is needed to unlock setup. He has forgotten the original password or someone has entered a different one and he nor I knows this password. I tried the method of removing the CMOS Battery to reset the Bio’s information, but this did not work. All systems and programs are fully funtional now, and I have him running windows defender as well as windows advance systems care to protect his computer, but he still wants to have his main password change so know one else can alter his personal settings. What mush I do? please respond to, John Haskins, at jhaskins75@comcast.net. I am a registered member of Tech Support. Thank you.
