By drumro2 ·
I have norton internet security on my laptop & since i am not using it anymore i decided to remove it which i did.
Restarting my laptop,it refuses to accept command from the desktop after booting to that stage.
The start button & other icons on the desktop is not responding to command anymore. Pls, how do i fix this.

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thats odd...

by Norehca In reply to HOW WILL I SORT THIS OUT. ...

ive never herd anything liek this before. of course you ARE using windows, and windows loves to give unwanted suprises like that. thats what you get from using windows. my suggestion is create an image of your HDD next time. Keep in mind you ARE running windows and windows WILL **** you over from tiem to time when you least expect it. Im not saying anything bad about windows, but no OS is perfect and you need to expect things like this to happen!

This seems pretty severe, and my only suggestion is to reinstall windows. If you need to keep data, i would either create a seperate partition (using partition magic prefferably), move the data you want to this partition, then reinstall on the other partition. If you are unable to do this yyou can also grab another computer, put your HDD in as secondary (slave) and move the files this way. of course anything in your My documents folder will be unaccessible if your account has a password.

A last word of advice, backup your HDD!!!

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Try booting to safe mode

by JamesRL In reply to HOW WILL I SORT THIS OUT. ...

By hitting F8 as you reboot the box.

Once you are in safe mode and on the desktop, confirm whether or not you get the same symptoms.

It could be an incomplete uninstall - you can try running the uninstall utility again if it is still there.

You can boot with F8 and turn on boot logging which may indicate something.

If it is an incomplete install and uninstalling again doesn't help, if you have the option, use system restore to go back to a restore point prior to uninstalling norton. It occasionally happens that uninstalls take out shared dlls or corrup the registry when they delete entries.

Let us know how it works out.


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by w2ktechman In reply to Try booting to safe mode

If Safe mode fails, there are a few more options. I would first look at the System Restore. If that fails then the recovery console, the service may still be running, although the program is broken, so it hangs.
In the recovery console you can try to stop the service.

Next, insert the XP cd and try to recover the OS. Back up data first.
If those do not work, I would suggest tr

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by drumro2 In reply to Additionally

Thank you for your advice.I do not even have to go far before it was restore. Actuall,i followed the first advice on my post & bingo it was fine.thanx.

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re..rebooting in safe mode

by drumro2 In reply to Try booting to safe mode

I have to say a big thank you.thank you so much.Like u said, i boot up thru safe mode,open up control panel went into add/remove programmes there i saw a trace of norton live update.I remove it with anoyance & i restart my laptop.Bingo all is well.My laptop is working properly now.thanks a lot.

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1 last thing

by w2ktechman In reply to re..rebooting in safe mod ...

So that more people do not continue to answer, please use the "was this helpful" button on the answer that worked. Since these do not close, more answers may appear from time to time.

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Use this program

by zlitocook In reply to HOW WILL I SORT THIS OUT. ...

I have used it three times for other problems, Norton puts it self all over and it modifies allot of registry keys.

Please download and save SymNRT.exe to your desktop.
Close all programs and double click on the tool.
Follow the on-screen instructions.
Restart the computer if asked.
Then delete the SymNRT.exe tool from your desktop.
Open the Program Files folder on your local disk ( normally C: )
Find and delete the following folders (if present):
Norton AntiVirus
Norton Internet Security
Norton SystemWorks
Norton Personal Firewall

The removal program can get rid of the following Norton Programs:

Norton AntiVirus 2004/2005/2006
Norton AntiVirus Professional 2004
Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
Norton GoBack 3.1/3.5/3.6/4.0/4.1
Norton SystemWorks 2004 Professional Edition
Norton SystemWorks 2005/2006 Premier
Norton SystemWorks 2004/2005/2006
Norton SystemWorks 2006 Basic Edition
Norton Password Manager 2004
Norton Internet Security 2004/2005/2006
Norton Internet Security 5 and 10 User Pack 2004/2005/2006
Norton Internet Security 2005 AntiSpyware Edition 8.2
Norton Personal Firewall 2004/2005/2006
Norton AntiSpam 2004/2005
Norton Ghost 2003/9.0/10.0

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re...use this programme

by drumro2 In reply to Use this program

Thank you for your advice.I do not even have to go far before it was restore. Actuall,i followed the first advice on my post & bingo it was fine.thanx.

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