Do you have good Technician and Support personnel with great technical skill but are lacking the necessary knowledge in interpersonal or people skill?
Do you have a Tech with awesome Technical skills needed to get the job done but is driving everyone around him or her away because of poor personal hygiene issues?
Are you having trouble with a Tech Support Engineer creating a negative impression of your company because of his or her attitude, personality or habits?
I would like to know how common these issues are. If you are dealing with any of these issues now please let me know how your company is dealing with them.
