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HP 762N

By michto3 ·
I recently purchased a hp 762n computer. Recently my display has been going blank at all different times. I have been emailing hp support and have been going nowhere except to do a system restore.After doing this 3 times I refuse to do any more. I told them that the only hardware change I have done to this system was to add a Logitech cordless mouse. They come back with the response that to run at optimum performance that I have to be at the same configuration as when I purchased it. Have you heard that hp's will not run with third party harware and software ?? Thanks

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HP 762N

by TheChas In reply to HP 762N

First, the advice to change nothing is standard from all PC mfgs. They do not support problems from other software or hardware.

Now, is the display going into power save mode?
Or shutting off totally?

If it goes into power save mode, does moving the mouse bring it back?

If moving the mouse brings the display back, you need to check your power management settings.

At startup, there should be an option to enter setup.
Press the key, and after you enter setup, look for Power Management or Energy Saving settings.

If you want your monitor to stay on all the time, disable the monitor shut off timer.
Save changes, and exit setup.

Next, after you boot into Windows, go to Settings, Control Panel, Power Options.
Adjust the monitor settings as desired.
Click on Apply.

That should take care of things.

Chas

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HP 762N

by michto3 In reply to HP 762N

The question was auto-closed by TechRepublic

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HP 762N

by sgt_shultz In reply to HP 762N

can you put it on another computer to see if the prblem follows the monitor?

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HP 762N

by michto3 In reply to HP 762N

The question was auto-closed by TechRepublic

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by michto3 In reply to HP 762N

This question was auto closed due to inactivity

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