I have a client that has Vista Home Premium and a HP 3030 all in one printer scan copier and fax. Here is the problem. I can’t get the computer to recognize the fax. I have installed the latest drivers from HP but no matter what, when I load every thing, it loads the printer, the copier, the scanner and dot4 but no matter what there is nothing installed for the fax. The previous computer had XP Pro on it and the client would be in Word and was able to pick the fax from the print options. Now even if you go to File>send to>recipient with a fax modem, there is no fax listed. Only the printer. If you continue, it will print the page but does not send or dial out. I have tried to install the software that came with the printer for the fax options from HP but it installs ever thing else but the fax software or the fax driver. Vista refuses to ?see? the fax. I know the fax works and the line is good because you can send a manual fax with it. My client wants to fax through Word “like she used to be able to do.” I even installed a modem into the new computer and installed the fax software with the modem. It does not work. How can I get Vista to fax first off through the 3030 or second through the modem if need be.
