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HP Colorado 8GB Tape Drive

By DM83TA ·
We have an HP Colorado HP 8GB Tape Drive installed in one of our remote servers. The server is a Dell Dimension XPS R450 which is running Windows NT Server 4.0 and is at Service Pack 4. We use the native Windows NT Backup software. When the user attempts to start a backup they receive a hardware failure error message when launching the software. We receive this error with multiple tapes, including band new tapes.

So far we have removed the driver then loaded the latest driver from HP's website, replaced the IDE Cable and the Tape Drive it with no luck. Does anyone have any ideas or suggestions?

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HP Colorado 8GB Tape Drive

by dft3 In reply to HP Colorado 8GB Tape Driv ...

The HP software/drivers or some other application that you recently installed could have overwritten some critical system files that are needed for NT's native backup to work properly.

I would suggest that you reinstall the service pack and really, you should probably bump it up to Service Pack 5 because it fixes several known issues that 4 doesn't. Service Pack 6a is available, but it isn't supported by Dell computers yet, so you'll have to decide on that one.

Good Luck! ! !

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HP Colorado 8GB Tape Drive

by DM83TA In reply to HP Colorado 8GB Tape Driv ...

The question was auto-closed by TechRepublic

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HP Colorado 8GB Tape Drive

by Lo In reply to HP Colorado 8GB Tape Driv ...

Just a thought - I have HP 8gb also. Same OS, same SP. I use NovaBack from NovaStor. Sw launches OK, I get a hardware error starting a backup on 2 tapes (been working fine 1-2 yr). Tape make a 'funny' clunk sound when I put them in drive (sounds like tape won't move). Appears that the drive ate the tape. Pulled the screws on tape, one had a broken tape, other was beginning to wind off the reel. Might try the tapes in another drive to check if you haven't. I am starting retensioning every N uses (I think I read this is required now and then in the manual, but I haven't done in 2+ years of use till now). lo

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HP Colorado 8GB Tape Drive

by DM83TA In reply to HP Colorado 8GB Tape Driv ...

The question was auto-closed by TechRepublic

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HP Colorado 8GB Tape Drive

by zimcocomp In reply to HP Colorado 8GB Tape Driv ...

You might try an update to ESDI_506 PDR. The update file for IDE is REMIDEUP.exe, available from Microsoft.

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HP Colorado 8GB Tape Drive

by DM83TA In reply to HP Colorado 8GB Tape Driv ...

The question was auto-closed by TechRepublic

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HP Colorado 8GB Tape Drive

by orac 2000 In reply to HP Colorado 8GB Tape Driv ...

we have it running on NT4 server using native NT backup with service pack 6a. One known problem with HP colorado drives they can play up if not assigned as prime slave.

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HP Colorado 8GB Tape Drive

by DM83TA In reply to HP Colorado 8GB Tape Driv ...

The question was auto-closed by TechRepublic

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HP Colorado 8GB Tape Drive

by orac 2000 In reply to HP Colorado 8GB Tape Driv ...

P.S
If you install service pack 6a make sure all client and any other servers are upgraded to 6a otherwise problems will Developed throughout the network. And as stated above check that dell support 6a

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HP Colorado 8GB Tape Drive

by DM83TA In reply to HP Colorado 8GB Tape Driv ...

The question was auto-closed by TechRepublic

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