HP laptop not able to connect to the internet

By srikant.ramesan ·
The internet on my HP dv6500 laptop was working fine till yesterday night. Today morning however, all the browsers are unable to connect to the internet. IE shows "Internet Explorer cannot display the webpage" followed by a host of possible reasons which include DNS servers not being reachable.
But I'm able to connect to the router homepage and change all the settings over there. I'm even able to ping the DNS servers which are shown in the router homepage. My wife's laptop is of the same make, and has no problem connecting. I tried all the automatic solutions VISTA had to offer but still no luck. Can anyone tell me how to diagnose what's wrong??
Thanks in advance


This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -


by TekyWanabe In reply to HP laptop not able to con ...

1. Please type 'nslookup' at the command prompt. At the '>' prompt, type any website address (like,, etc) and confirm if this can be resolved to IP addresses.

2. If yes, please go to Add/Remove Programs in Control Panel to remove and then re-install Internet Explorer.

What version of IE have you got by the way?

Also, do you have any Internet protection firewall installed and activated on your machine?

Collapse -


by mark In reply to nslookup

try opening up a command prompt on both machines and typing ipconfig /all
compare the two machines to see if anything is different. you can try ipconfig /release and then ipconfig /renew on the hp laptop to pull a new ip address. It sounds like you may be pulling the same ip address on both machines and confusing the router.

Related Discussions

Related Forums