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hp laserjet 3015 - "error - printing" via usb

By simoncauldfield ·
hp 3015 connection via usb "error - printing"
I'm trying to install an HP laserjet 3015 printer to a pc with a usb connection. When I connect the usb cable from the printer to the PC, the PC detects the printer and installs it automatically and the HP laserjet 3015 appears as a printer in add/remove printers. All seems ok but when it asks me if I want to print a test page and I say "yes", it immediately fails and the test page sits in the printer queue with status "error - printing".

I have tried to install the printer both running the autorun.exe and by installing the PCL 6 driver manually. I get the same result doing both.

Please help!

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What Version of the 3015 Printer is this?

by OH Smeg In reply to hp laserjet 3015 - "error ...

And what OS are you attempting to install on?

They are important items that you failed to mention.

Col

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more details

by simoncauldfield In reply to What Version of the 3015 ...

Hi there

Its an HP laserjet 3015dn and the OS is XP.

Cheers
Si

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This link may prove useful them

by OH Smeg In reply to hp laserjet 3015 - "error ...

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01756431/c01756431.pdf

Does the printer actually work first though?

Try printing a test page from the Printer Control Panel and see if it's actually working.

Col

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