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HP Laserjet 3200 79 Service Error

By compserv ·
Installed the latest firmware upgrade from HP that was designed to fix the 79 Service Error along with some other problems. The configuration printout confirms that the update was installed. The customer returned the machine after a few days and perfectly described still existing problems that the upgrade was supposed to fix. I have not personally seen the machine fail. Any suggestions?

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HP Laserjet 3200 79 Service Error

by dnr1795 In reply to HP Laserjet 3200 79 Servi ...

Before you go crazy looking for more firmware upgrades & patches, plug in the printer on a machine similar to the customers (if you have one) and do some of your own print tests if you have not already. Never to take the customers word for 100% truth. They always leave some details out that you need to discover on your own. If what he/she said is true, I would definately contact HP about the firmaware failure & see if they have any suggestions. It could be the users PC & not the printer.

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HP Laserjet 3200 79 Service Error

by compserv In reply to HP Laserjet 3200 79 Servi ...

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HP Laserjet 3200 79 Service Error

by compserv In reply to HP Laserjet 3200 79 Servi ...

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HP Laserjet 3200 79 Service Error

by compserv In reply to HP Laserjet 3200 79 Servi ...

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