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HP OfficeJet7313 goes offline

By myrondabs ·
I have a HP OfficeJet7313 all-in-one printer attached to a Dell Optiplex GX620 machine running Windows XP(SP2). However the printer goes offline and stops printing. When I remove the USB cable and reconnect it Windows XP responds with an "unrecognised device" and the printer is not displayed in device manager. Any ideas, any one?

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by Tink! In reply to HP OfficeJet7313 goes off ...

http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&cc=us&dlc=en&product=391186&lang=en&os=228

If the link above doesn't work just go to http://www.hp.com and click "Software Drivers & Downloads"

Put "Officejet 7313" in the search. Then click "Microsoft XP".

This will bring up a page that has the most current drivers as well as some updates. Make sure you have the current drivers installed. And check the updates as well.

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by Tink! In reply to

Ok, how about Dell drivers? I see on the Dell site that there was a FlashBios update released in March 2006.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R118193&SystemID=PLX_GX620&os=WW1&osl=en&deviceid=162&devlib=0&typecnt=1&vercnt=4&formatcnt=1&libid=1&fileid=156509

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by myrondabs In reply to

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by myrondabs In reply to HP OfficeJet7313 goes off ...

I have the current drivers installed and it has not solved the problem.

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by myrondabs In reply to HP OfficeJet7313 goes off ...

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