I have a question?I bought an HP Pavilion dv4 Laptop for my wife; like 3 weeks ago or something.
Anyway, she was using it two nights ago, and then she shut it down normally. The next day, she swiped her finger to log in; in that finger-print reader and the thing just wouldn?t work. She uses the normal password, and she seemingly succeeds at logging in; except that the welcome screen keeps loading forever! You cannot get anything beyond that welcome screen with the mouse cursor rotating; loading?
She unplugs the cable; she wasn?t on battery, and when she turns on the power again a black screen shows up. This screen says that Windows had been shut down improperly and you can use one of the Safe Modes of operation (3 options; one with commands, another with networking) or a normal Windows operation. Going with the Safe Modes shows that it is engaging some drivers and other stuff, and a black screen eventually gets you nowhere. Choosing a normal Windows operation gets you from where I started; log-in page and afterwards the welcome screen with the infinite loading time?
What should I do?? What do you think has happened to the laptop? Should I reinstall Windows or format the device? Unfortunately, I haven?t copied the recovery files onto a DVD yet?
Thanks a million!
