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HPOJ5100 Carriage Jam, how to unjam??

By PENGUINSRULE ·
Hi, I have a HP Office Jet 5100 Series all in one printer - (I'll have to check to see which one..) anyway I got a carriage jam, and I tried everything I could to get the carriage unjamed - everything easy, and I just don't know how to unjam the carriage. Can someone give me some ideas as to what I can do? Thanks so much.

Rick

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by jc2it In reply to HPOJ5100 Carriage Jam, ho ...

When I have had this problem in the past ( on other HP models) I have found that by unplugging the printer first it will usually allow me to pull the jam free.

Do NOT yank or apply undo force to the printer or paper. You do not want to strip gears or burn out the motor.
Try pulling single sheets to reduce the pressure.
Make sure you have opened all access doors to the paper path.
Call HP to get help. Expect the call to last an hour or longer.

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by PENGUINSRULE In reply to

I ended up replacing the printer.. thanks for your help

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by ctrservices In reply to HPOJ5100 Carriage Jam, ho ...

The following HP URL contains the instructions for clearing a paper jam.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&dlc=en&product=90005&docname=c00102665

Be sure to heed their warning concerning using only the rear access door.

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by PENGUINSRULE In reply to

I ended up replacing the printer.. thanks for your help

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by PENGUINSRULE In reply to HPOJ5100 Carriage Jam, ho ...

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