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Hung Applications

Locked

On 4/13/06 I installed the following Microsoft security updates: (KB911567),(KB908531), (KB912812), (KB911562), (KB911565), (KB914454), (KB890830) and now when I use “Save As” from Microsoft Office (Outlook, Excel, Word, etc.)the program stops responding and have to shut it down using the Task Panel. The error codes are all similar – szAppName:EXEL.EXE szAppVer:11.0.8012.0 szModName:hungapp szModVer:0.0.0.0 offset:00000000 with the AppName changing to WINWORD.EXE or OUTLOOK.EXE szAppVer:11.0.6568.0 or szAppVer:11.0.8010.0 for the different programs.

Any thoughts on how to fix this problem? I have run the “Detect and Repair” tool found in Help on all three Office programs.

Topic

Need another one

In reply to Hung Applications

KB912812 is known to break some apps. You may need to ass KB917425, or back out of KB912812 alltogether.

KB912812

In reply to Hung Applications

I removed the KB912812 update, restarted the computer and still have the same problem.

More Details

In reply to Hung Applications

Does this happen on a User level account, an Administrator level account or both?
Have you tried creating a new User with limited rights to see if the problem persists?
Does File – Open cause the same behavior?
Have you done a complete Virus and spyware scan?
Have you run diagnostics on the hard drive?
Can other applications, like notepad do File – Savs as?
Have you applied the patches to other similaryly configured computers?
Is this problem showing up on only one computer or are others having the same problem?

About recent Microsoft Security Updates

In reply to Hung Applications

Dear All

Self also found similar problems with the latest
Security updates of XP & IE. Upon further investigation, it seems KB908531 (Sec.update for XP) – Windows Explorer hangs & KB912812 (Cum. Sec. Update for IE of Win. XP) – IE – Address Bar drop down will not work) are the two which creates issues.

Any solution ?

Thanks & Warm Regards

office hand up’s

In reply to Hung Applications

I have also experienced the same problem on our systems and found that doing a system restore resolved the problem. I have stopped auto update. When teh problem occured it was possible to open a file that was in teh recent list but when explorer was used to find another file it left Word hung up. I shall be very interested in getting a fix for this problem.

This may be your fix

In reply to Hung Applications

Do you have an HP printer or scanner?
I had a friend having the same issues last evening. I used the following steps to resolve their issue.
From: http://support.microsoft.com/kb/918165

RESOLUTION
Share-to-Web software
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Security update 908531 includes an “allow list.” The Verclsid.exe program does not scan any file that has an extension that appears in this list. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
908531 (http://support.microsoft.com/kb/908531/) MS06-015: Vulnerability in Windows Explorer could lead to remote code execution

To solve this problem, you can add the HP shell extension to the list. To you do this, you must follow these steps to modify the registry:

1. Log on to the computer by using an account that has administrative credentials.

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached

4. Point to New, and then click DWORD Value.

5. For Microsoft Windows 2000-based computers, type the following:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046}

For Microsoft Windows XP-based or Microsoft Windows Server 2003-based computers, type the following:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401

6. Right-click the value that you just created, and then set the Value data to 1.

7. Exit Registry Editor.

8. Use Task Manager to close the Verclsid.exe program or to restart the computer.

MSN toolbar

In reply to This may be your fix

I had a recent episode where the IE toolbar had MSN and the MSN portion caused all kinds of havoc with hanging apps after updating the patches. We uninstalled the MSN portion of the toolbar to insure there was no MSN popupkiller and it all came back. I would not skip this or any issue with popup killers so turm them (any remaining including built in within explorer)off temporiraily to see if thats the problem

It worked for me

In reply to This may be your fix

I had the same issue with a machine that had a HP scanner. The registry entry worked for me. You can look here too.
http://support.microsoft.com/kb/918165

This is the one

In reply to This may be your fix

This worked at one of my customer’s machines also who reported the same thing. They also had an HP scanner and the registry fix worked.

I have also heard that some without HP products are having some issues and I am not sure what to do in their case.

In my customers case there wasn’t any updates shown in Add/Remove programs.. so maybe system restore would have worked

Be careful out there..

Right On the Money!

In reply to This may be your fix

Barry,

You are exactly correct in this fix. I had two different clients with exactly the same discussed issues. The only common link was the HP Scanner software installed. I followed the instructions in http://support.microsoft.com/kb/918165 and everything started working. Thanks for the input!

Exactly

In reply to This may be your fix

I had the same issues at home. I also have an HP all-in-one connected to the same machine. The registry mod described in MS KB 918165 fixed all the apps that were hanging. Thanks alot.

More Info and another fix

In reply to This may be your fix

i edited my registry using the referenced fix from the MS KB. I checked the fix site again today, they added a NVIDIA fix as well. While this may work for some, it did NOT fix all the issues I was experiencing as a result of the patch fiasco.

I found that simply ending the verclsid.exe process OVER AND OVER allows whatever app was hung, to complete the tasks it was trying to do. (u have to end the process again after each task completes… email me if u need more details.

I emailed MS support. Got an email telling me to go see the fix article (even tho i mentioned I had ALREADY BEEN THERE and done that) Needless to say, they received an email that blasted them. I received an email response from a “manager”, Udayan Guha at managers@microsoft.com, again telling me to see the fix article in the KB. Thanks for nothing!

Ending the verclsid.exe task, after each “task” (such as saving a doc) is working so far. PITA but at least I can finish what I started.

KB908531 – The file browser buster

In reply to More Info and another fix

Yes, we are also aware of the kill technique on the verslcid.exe process. Nice to know we are not alone in the universe. The question is, “When will the folks at MS publish a patch for their KB908531 browser buster?

Regards,
Keith

Removal appears to be best remedy for now.

In reply to Hung Applications

We had installed the KB908531 on hundreds of our intranet workstations. A few have experienced ‘hang’ conditions within other apps like MS Office 2003 and MS Office XP. Interestingly, all of these ‘hang’ condition workstations have HP scanners or all-in-one devices locally connected.

even easier fix

In reply to Removal appears to be best remedy for now.

I had 3 different users in 3 different locations experience and report they could not save as using word or excel or could not open a file in a subfolder in their my documents folder.
I also found the common denominator to be HP share to web and recent windows updates.
I used msconfig to stop the HP utilities from loading at startup to solve the issue.
Very easy without editing the registry.
Enjoy!

same issue with save as in word

In reply to Hung Applications

I just spent two days trying to determine the problem with trying to “save as” in Word. I tried detect and repair, I reloaded. I get some indication that my documents are Master Documents. All my current files show up as “read only”

See my reply above

In reply to same issue with save as in word

I too am a heavy user of Office (2003 in my case). i also have an hp scanner, and a Nvidia graphics card. the registry fix did not fix all the issues with using Office products.

End the verclsid.exe process, for each task, and Office works as it should.

I feel for tech support teams for large companies!

Thanks for the empathy

In reply to See my reply above

Ali,

Thanks for the empathy. Try to couple this fiasco with getting several hundred users armored with computer access cards as a concurrent work order! Are we having fun yet?

there with ya

In reply to Thanks for the empathy

Keith, I too am supporting a BUNCH of users trying to deal with this bs, so I KNOW what ur going thru!

Here I told all my small business customers to keep their matchines patched and up to date…… Now this….. GRRRRRRRR as I pull my hair out!

Then we get to deal with trying to use Office to keep documentation of the support for billing tracking etc……. UGH! I’ll be in the bathroom scraping the EGG off of my face!

And to Jim Carraway, IT Professor at MCC, who told me LONG ago, why he never updated his machines, Sir, I GET IT NOW!~

Mapped Drives

In reply to there with ya

A while back I had some employees who were experiencing hanging Office applications when doing a save as. It was right after machine patch day and I thought it was a patch issue. It turned out that one of they’re mapped drives was disconnected and causing the save as dialog to hang. After the mapped drive was reconnected everything was fine. Know this might not be related but thought I’d throw it out there.
KKD

[Author]

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