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Hung Applications

By johnsonhw ·
On 4/13/06 I installed the following Microsoft security updates: (KB911567),(KB908531), (KB912812), (KB911562), (KB911565), (KB914454), (KB890830) and now when I use "Save As" from Microsoft Office (Outlook, Excel, Word, etc.)the program stops responding and have to shut it down using the Task Panel. The error codes are all similar - szAppName:EXEL.EXE szAppVer:11.0.8012.0 szModName:hungapp szModVer:0.0.0.0 offset:00000000 with the AppName changing to WINWORD.EXE or OUTLOOK.EXE szAppVer:11.0.6568.0 or szAppVer:11.0.8010.0 for the different programs.

Any thoughts on how to fix this problem? I have run the "Detect and Repair" tool found in Help on all three Office programs.

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Need another one

by jdmercha In reply to Hung Applications

KB912812 is known to break some apps. You may need to *** KB917425, or back out of KB912812 alltogether.

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KB912812

by johnsonhw In reply to Hung Applications

I removed the KB912812 update, restarted the computer and still have the same problem.

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More Details

by jdmercha In reply to Hung Applications

Does this happen on a User level account, an Administrator level account or both?
Have you tried creating a new User with limited rights to see if the problem persists?
Does File - Open cause the same behavior?
Have you done a complete Virus and spyware scan?
Have you run diagnostics on the hard drive?
Can other applications, like notepad do File - Savs as?
Have you applied the patches to other similaryly configured computers?
Is this problem showing up on only one computer or are others having the same problem?

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About recent Microsoft Security Updates

by unni_kcpm In reply to Hung Applications

Dear All

Self also found similar problems with the latest
Security updates of XP & IE. Upon further investigation, it seems KB908531 (Sec.update for XP) - Windows Explorer hangs & KB912812 (***. Sec. Update for IE of Win. XP) - IE - Address Bar drop down will not work) are the two which creates issues.

Any solution ?

Thanks & Warm Regards

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office hand up's

by david In reply to Hung Applications

I have also experienced the same problem on our systems and found that doing a system restore resolved the problem. I have stopped auto update. When teh problem occured it was possible to open a file that was in teh recent list but when explorer was used to find another file it left Word hung up. I shall be very interested in getting a fix for this problem.

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This may be your fix

by Barry 441 In reply to Hung Applications

Do you have an HP printer or scanner?
I had a friend having the same issues last evening. I used the following steps to resolve their issue.
From: http://support.microsoft.com/kb/918165

RESOLUTION
Share-to-Web software
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Security update 908531 includes an "allow list." The Verclsid.exe program does not scan any file that has an extension that appears in this list. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
908531 (http://support.microsoft.com/kb/908531/) MS06-015: Vulnerability in Windows Explorer could lead to remote code execution

To solve this problem, you can add the HP shell extension to the list. To you do this, you must follow these steps to modify the registry:

1. Log on to the computer by using an account that has administrative credentials.

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached

4. Point to New, and then click DWORD Value.

5. For Microsoft Windows 2000-based computers, type the following:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046}

For Microsoft Windows XP-based or Microsoft Windows Server 2003-based computers, type the following:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401

6. Right-click the value that you just created, and then set the Value data to 1.

7. Exit Registry Editor.

8. Use Task Manager to close the Verclsid.exe program or to restart the computer.

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MSN toolbar

by mike In reply to This may be your fix

I had a recent episode where the IE toolbar had MSN and the MSN portion caused all kinds of havoc with hanging apps after updating the patches. We uninstalled the MSN portion of the toolbar to insure there was no MSN popupkiller and it all came back. I would not skip this or any issue with popup killers so turm them (any remaining including built in within explorer)off temporiraily to see if thats the problem

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It worked for me

by 41 Redhawk In reply to This may be your fix

I had the same issue with a machine that had a HP scanner. The registry entry worked for me. You can look here too.
http://support.microsoft.com/kb/918165

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This is the one

by cookspc In reply to This may be your fix

This worked at one of my customer's machines also who reported the same thing. They also had an HP scanner and the registry fix worked.

I have also heard that some without HP products are having some issues and I am not sure what to do in their case.

In my customers case there wasn't any updates shown in Add/Remove programs.. so maybe system restore would have worked

Be careful out there..

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Right On the Money!

by hs In reply to This may be your fix

Barry,

You are exactly correct in this fix. I had two different clients with exactly the same discussed issues. The only common link was the HP Scanner software installed. I followed the instructions in http://support.microsoft.com/kb/918165 and everything started working. Thanks for the input!

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