i am a computer idiot

By drusso99 ·
Please help me? I have a cable connection to the Internet (IE 6.0) and I also have a dial-up email account with Earthlink. In trying to renew my PC Security Shield anti-virus software (from the 2007 version to the 2008), I am getting an error message when installing. It is telling me that I have to remove the Earthlink software. I have already removed the prior anti-virus software and restarted my computer prior to trying to install the new version. PC Security Shield personnel are inept. I spent about 1.5 hours on Live Chat and telephone limbo waiting for them to figure this out. Does anyone out there in computer-land know why I might not be able to install this new version of anti-virus software? The old version with the same company (PC Security Shield) worked fine with cable AND Earthlink. Please help me? My computer is now unprotected. I hate this stuff. Thanks.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

You are approaching the problem with intelligence

by nepenthe0 In reply to i am a computer idiot

Don't underrate yourself. Troubleshooting is all about taking a deep breath, grabbing a cup of coffee, and doing a bit of thinking.

How emotionally attached are you to PC Security Shield? If you feel uncomfortable surfing the Internet without antivirus software, why not try the free application AVG?

Post back in this thread if you need further assistance.

Rick/Portland, OR

Collapse -

It is worth noting...

by boxfiddler Moderator In reply to i am a computer idiot

that you do not need the Earthlink software to dial up. You would be better served over the long term to remove that software. You can call Earthlink tech support and ask them to walk you through the process of setting up your phone modem and dialup connection manually. While at it, if it applies, have them help you set up your cable (LAN) connection manually as well.

I have been an Earthlink customer since it belonged to Sprint, and maintain a dialup account with them. They have been quite agreeable in that regard, in my opinion.

No one actually needs any particular ISP software, and it is for the most part more trouble than it is worth.

Avast is also a good, free alternative for virus protection.

edit: Idiocy is unlikely in your case. nepenthe0 is correct, you are seeking advice and answers, rather than packing the machine off to someone else to fix. Good deal!

Collapse -

Boxfiddler is right

by nepenthe0 In reply to i am a computer idiot

AOL is another example of an ISP that installs horrid software in one's computer.

You may wish to check out the free Internet browser Mozilla Firefox v. 3, currently available from the Mozilla web site in beta. It was favorably reviewed in last week's Wall Street Journal by the Personal Technology guru, Walter Mossberg:

I have personally tested it against IE-6, and can verify that it is significantly faster, and so far, trouble free.

Rick/Portland, OR

Collapse -

I agree that you might want to try out a different browser...

by boxfiddler Moderator In reply to Boxfiddler is right

but I would suggest a stable version, as opposed to a beta.

Hey nepenthe0! I see you figured it out!

Collapse -

Thanks to you, my friend

by nepenthe0 In reply to I agree that you might wa ...
Collapse -

I viewed the page source to check out your code,

by boxfiddler Moderator In reply to Thanks to you, my friend

and note that you have this image posted at photobucket. You don't have to code it yourself when you use photobucket as the source of your pic. They have 4 options (I can never remember which is which) that make it easy. Just click in one of those options, and a copy is automatically done. Then paste to the place you want the photo.

Egad - did that make any kind of sense?

Collapse -


by nepenthe0 In reply to Thanks to you, my friend

I actually discovered that, Boxfiddler, just before you answered my e-mail, but I wanted to make your instructions work, so I persevered and voila! as they say in French, there was my ugly mug larger than I intended.

I tried posting a downsized version to PhotoBucket (just 30KB) but the TR paste appeared the same to my browser. Curiously, I did a better job earlier today in the Discussion Forum:

but I still need more practice. So watch out, Old Mycroft, 'cause I'm getting better at this stuff...

Rick/Portland, OR

Collapse -

Game On !! :) <NT>

by OldER Mycroft In reply to Yup
Collapse -

Could you maybe try a piccie wearing sunglasses ?....

by OldER Mycroft In reply to Boxfiddler is right

'Coz those eyes are a bit on the piercing side!

Maybe the Mona Lisa originally had a beard - the eyes are a definite match.

Collapse -

Sharper teeth and claws...

by nepenthe0 In reply to Could you maybe try a pic ...

Related Discussions

Related Forums