5 replies
by joseph moore
by duffy_jenna
by james r linn
Most anti-virus software will remove these pests, but it would be more helpful if Dell told you which one is installed. You could then ensure that you had anti-virus software with the correct definitions file.
If anti-virus software doesn't work,and you know the name of the program, go to www.cert.org and do a look up - there will likely be instructions there on how to remove it.
If this approach doesn't work, the easiest way, assuming you have good backup procedures, is to ensure you have a copy of the data files(and ensure there are no rogue .exe files lurking), format the server and reinstall the OS, and web server, then the data.
Be sure that once you have everything back, that you go looking for the necessary patches whichwill help ensure you dont have a re-occurance.
James
by duffy_jenna
I agree, Dell should have told us. They said they don't know either. I had Norton on the server but I guess it didn't help. I just updated the definitions before this happened, but since they sit dormant until called, I don't know how long they have been on there to compare from backup. I do unfortunately agree that I will have to format the server and start again. I was just hoping to avoid it.
Thanks anyway!
by duffy_jenna
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